ADA Ramps by Request Program Manager (Coordinator III - CPPW)

City of Portland•1120 SW 5th Ave, OR

23h•Onsite

About The Position

The Program Manager for the Ramps by Request Program, a key initiative within the broader ADA Curb Ramp Program. This role is responsible for overseeing the full lifecycle of community-submitted requests, including intake, eligibility assessment, coordination, project completion, and ensuring efficient delivery and alignment with program objectives.

Requirements

Excellent communicator: ability to communicate complex technical information and ADA requirements to a wide variety of audiences, both verbally and in writing.
Innovative: aptitude for continuous improvement and ability to excel in Change Management.
Demonstrated ability to remain flexible, agile, and calm in a high-paced environment that relies on quick and stable decision making.
Problem solver: ability to review and improve processes with multiple PBOT divisions requiring creative thinking and excellent problem solving.
Results Driven: ability to take charge, focus, and finish tasks in a timely, accurate and professional manner.
Organized: ability to maintain multiple projects and caseloads.
Ability to triage, prioritize and organize work independently is essential.
Experience managing programs and projects through the full lifecycle, including developing and overseeing scope, schedules, budgets, risks, and deliverables.
Experience building collaborative relationships and engaging diverse stakeholders, including leadership, project teams, technical staff, community members, consultants, contractors, and partner agencies to achieve shared objectives.
Experience developing reports, presentations, and written communications that clearly convey complex technical or program information to a variety of audiences.
Experience monitoring project performance, managing risks and changes, and communicating project status, issues, and recommendations to leadership and stakeholders.
A valid driver’s license and acceptable driving record at the time of hire.

Nice To Haves

Three (3) year project or program management experience including budget, scope, schedule, risk and change management
A PMP Certification.

Responsibilities

Have program oversite and delivery of the Ramps by Request (RBR).
Ensuring the city is aligned with the CREEC Settlement Agreement by evaluating requests.
Identify improper evaluation and approvals that would lead to improper fiscal spending and programmatic misalignment resulting in violations of the CREEC Settlement Agreement.
Oversee, evaluate, and identify ineffective and/or improvements to processes.
Create and deliver reports to bureau and city leadership based on analysis.
Assist in enforcing codes, ordinances, rules, and regulations, report issues to appropriate personnel.
Collaborate with bureaus in the Public Works Service Area (PWSA) to implement process improvements and changes.