ADA Paratransit Eligibility & Mobility Coordinator

Madison, City of•Madison, WI

1d•Hybrid

About The Position

This is responsible technical work in conducting ADA complementary paratransit eligibility determinations, interviews and functional testing, transit orientation, and path of travel assessments to/from residences and bus stops. Requires National Transit Institute training on Comprehensive ADA Paratransit Eligibility Determinations. The employee works under the general supervision of the Paratransit Supervisor and must exercise judgment and discretion in achieving desired results. Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply. We value the unique blend of lived experiences and diverse perspectives that comes from non-traditional education pathways and the variety of transferrable skills each candidate brings to the table. We value diversity, equity, inclusion, and belonging. Even if every item on the job posting doesn’t match your experience perfectly, we encourage you to apply and share how your skills and experience can best serve our community. Employees may be eligible for loan forgiveness through the Public Service Loan Forgiveness Program.

Requirements

Two (2) years of experience working with people with disabilities and/or mobility training, including computer experience related to the duties of the position.
Ability to meet the travel requirements of the position.
Demonstrated ability to work effectively with multicultural communities.

Nice To Haves

National Transit Institute training on Comprehensive ADA Paratransit Eligibility Determinations.

Responsibilities

Conduct paratransit eligibility assessments in-person with applicants for paratransit service
Gather and review verifications of disability
Determine applicants' appropriate mode of transportation, along with accessibility requirements
Process application paperwork within federal timelines
Compile data and statistics for federal reporting
Make necessary referrals for additional services
Audit software scheduled rides for efficiency and productivity
Communicate with various parties about daily schedule adjustments
Verify accuracy of bookings
Finalize daily schedules and send manifests to providers
Create, revise, and maintain correspondence and notifications (in software including Word) and customer files
Initiate, answer, and return calls and emails
Schedule appointments and transportation and maintain appointment calendar
Provide administrative support for triennial re-certification process
Read, review, and categorize paratransit feedback
Perform related work as required.