ADA Mobility Assessment Evaluator

MTM Transit•Boston, MA

4d•Onsite

About The Position

The Mobility Assessment Evaluator (MAE) reviews ADA paratransit applications, supplemental intake materials, and professional verification forms; interviews applicants in person; and conducts functional assessments to determine eligibility for ADA paratransit service. The role maintains accurate documentation and provides final eligibility determinations to the Client. This position is based in MTM’s Boston, Massachusetts office. The evaluator determines applicants’ ability to independently use fixed-route transportation by assessing application information, interviews, functional assessments, and supplemental materials. Assessments may include indoor or outdoor physical functional assessments, FACTS, and MMSE. The evaluator documents and enters findings, communicates with applicants, providers, the Client, and internal teams, and completes work within ADA and contractual deadlines. The role also supports appeals, outreach, training, and process improvement, and must comply with MTM’s HIPAA standards.

Requirements

Bachelor’s degree in Social Services, Rehabilitation, an ancillary healthcare profession, or a related field, or an associate degree in a related field.
One of the following certifications: Physical Therapist, Occupational Therapist, Physical Therapy Assistant, Certified Occupational Therapy Assistant, or Certified Recreational Therapy Specialist.
At least 3 years of professional experience working with individuals with disabilities.
Experience and knowledge of Americans with Disabilities Act (ADA) regulations and sensitivity to issues relating to people with disabilities and older adults.
Related experience conducting functional assessments of individuals with disabilities and experience working with individuals with disabilities.
Availability to work flexible hours, which may include evenings and weekends as required by the contract.
Experience gathering information relating to ADA paratransit eligibility.
Strong interviewing, assessment, and observational skills, with the ability to work effectively with a diverse population.
Ability to be trained to administer a standardized evaluation tool and to administer and score it consistently according to established protocols.
Ability to clearly communicate findings and observations in database reports, notes, and certification letters.
Intermediate or higher proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
Excellent organizational and multitasking skills.
Ability to adapt to a rapidly changing environment and work under limited supervision.
Ability to make clear and factual observations.
Ability to maintain a high level of confidentiality.
Ability to work well with older adults and individuals with disabilities.

Nice To Haves

Additional language skills.
Desire to learn additional programs.
Knowledge of public transportation systems and services.
Knowledge of ADA complementary paratransit regulations, including the regulatory definition of ADA paratransit eligibility.

Responsibilities

Determine final eligibility based on applications, interviews, functional assessments, and supplemental information.
Conduct in-person interviews to assess mobility capabilities and review supplemental information.
Determine which functional assessments applicants must complete.
Conduct functional physical and/or cognitive assessments, which may include indoor and outdoor physical functional assessments, FACTS, and MMSE.
Apply assessment information to determine applicants’ capability to independently ride fixed-route transportation.
Read and interpret ADA paratransit applications, intake forms, and professional verification forms.
Review interview results and application paperwork and follow up on assessments and professional verifications as needed.
Provide written eligibility determinations and other requested documentation to the Client within required contractual and ADA time frames.
Maintain accurate applicant documentation, tracking logs, reports, and paperwork within contractual deadlines.
Assist applicants with incomplete documents and scan applications, interview guides, and other materials into applicant cases as needed.
Provide required forms to administrative personnel for data entry and eligibility-letter generation.
Process assigned mail-in applications within contractual deadlines.
Conduct phone calls and, as needed, phone interviews with applicants and providers.
Enter information into the Client’s Trapeze software and other appropriate software.
Communicate with Quality Assurance and management regarding contractual deadline violations and potential liquidated damages.
Work with management and the Client to address service issues, troubleshoot problems and concerns, handle complaints, and support training.
Assist leadership in identifying process-improvement opportunities.
Participate in staff meetings with leadership and/or the Client, community outreach and education as needed, and initial and ongoing training.
Participate in the appeals process upon request.
Build rapport and communicate effectively with MTM and Client personnel, applicants, support staff, administrators, management, and caregivers while providing high-quality customer service.
Maintain a positive attitude when interacting with individuals, support staff, and caregivers.
Maintain a high level of confidentiality and conform to MTM’s HIPAA standards.