ADA Mobility Assessment Evaluator

MTM Transit•Boston, MA

1d•$30 - $41•Onsite

About The Position

The Mobility Assessment Evaluator (MAE) reviews ADA paratransit application materials, supplemental intake information, and professional verification forms; interviews applicants in person; and conducts functional assessments to determine eligibility for ADA paratransit service. The evaluator maintains accurate documentation and provides final eligibility determinations to the Client. This position is based in MTM’s Boston, Massachusetts office at 1000 Massachusetts Ave, Boston, MA 02118. The evaluator assesses applicants’ ability to use fixed-route transportation independently through physical and/or cognitive assessments. The role also involves supporting applicants with incomplete documents, maintaining case records and tracking reports, meeting contractual deadlines, communicating with the Client and internal teams, and participating in training, outreach, appeals, and process-improvement efforts. The position requires compliance with MTM’s HIPAA standards.

Requirements

Bachelor’s degree in Social Services, Rehabilitation, an ancillary health care profession, or a related field; or an associate degree in a related field.
One of the following certifications: Physical Therapist, Occupational Therapist, Physical Therapy Assistant, Certified Occupational Therapy Assistant, or Certified Recreational Therapy Specialist.
At least 3 years of professional experience working with individuals with disabilities.
Experience and knowledge of Americans with Disabilities Act (ADA) regulations and sensitivity to issues affecting people with disabilities and older adults.
Related experience conducting functional assessments of individuals with disabilities and working with individuals with disabilities.
Experience gathering information related to ADA paratransit eligibility.
Strong interviewing, assessment, and observational skills, with the ability to work effectively with a diverse population.
Ability to be trained to administer a standardized evaluation tool and consistently administer and score it according to established protocols.
Ability to clearly communicate findings and observations in database reports, notes, and certification letters.
Intermediate proficiency or above with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
Excellent organizational and multitasking skills.
Ability to work flexible hours, including evenings and weekends as required by the contract.
Ability to adapt to a rapidly changing environment and work under limited supervision.
Ability to make clear and factual observations.
Ability to maintain a high level of confidentiality.
Ability to work well with older adults and individuals with disabilities.

Nice To Haves

Additional language skills.
Desire to learn additional programs.
Knowledge of the public transportation system and services.
Knowledge of ADA complementary paratransit regulations, including the regulatory definition of ADA paratransit eligibility.

Responsibilities

Determine final eligibility based on the application, interview, functional assessment, and supplemental information.
Conduct in-person interviews to assess applicants’ mobility capabilities and review supplemental information.
Determine which functional assessments applicants must undergo.
Provide written eligibility determinations to the Client within ADA-required and contracted timeframes.
Read and interpret ADA paratransit applications, intake forms, and professional verification forms.
Review interview results and application paperwork, and follow up on assessments and professional verifications as needed.
Communicate with the Quality Assurance and management teams about contractual deadline violations and possible liquidated damages.
Assist applicants with incomplete documents and scan applications, interview guides, and other documents into applicant cases as needed.
Provide additional written documentation to the Client upon request.
Assist leadership in identifying process improvement opportunities.
Conduct physical and/or cognitive functional assessments, which may include indoor or outdoor physical assessment courses, FACTS, and MMSE.
Use assessment information to determine applicants’ ability to independently ride fixed-route transportation.
Provide required forms to administrative personnel for data entry and eligibility letter generation.
Participate in staff meetings with leadership and/or the Client.
Participate in community outreach and education as needed.
Participate in initial and ongoing training required by MTM and the Client.
Complete reports and paperwork and maintain applicant tracking logs and reports for MTM and the Client within contractual deadlines.
Process assigned mail-in applications within contractual deadlines.
Assist with phone calls to applicants and providers, and conduct phone interviews as needed.
Enter information into Client software (Trapeze) and other appropriate software.
Build rapport and communicate effectively with MTM and Client personnel, applicants, and other stakeholders while providing high-quality customer service.
Participate in the appeals process upon request.
Maintain a positive attitude when interacting with individuals, support staff, and caregivers.
Work with management and the Client to resolve service issues, troubleshoot problems and complaints, and support training.
Conform to MTM’s HIPAA standards.