ADA Manager (Principal Human Resources Specialist)

State of Connecticut•Hartford, CT

7d•Hybrid

About The Position

The State of Connecticut, Department of Administrative Services (DAS) Shared Services Center of Excellence has an exciting, anticipated opportunity for you to join us as an ADA Manager (Principal Human Resources Specialist) for the Benefits & Leaves ADA Unit. The ADA Manager (Principal Human Resources Specialist) will report directly to the Statewide Human Resources Program Manager and be responsible for leading a team of ADA Specialists whose primary function is to handle accommodation requests in alignment with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA). The successful candidate will promote a strong culture of customer service that ensures program effectiveness and optimal service delivery in support of our agency’s objectives. To be successful in this role, you must be able to motivate your team in a fast-paced, high-volume setting while maintaining a working environment conducive to positive morale and teamwork. You should be able to effectively interact and collaborate with individuals at all levels and possess excellent interpersonal, written, and verbal communication skills.

Requirements

Eight (8) years of professional experience in human resources management or equal employment opportunity/affirmative action or labor relations management.
One (1) year of the General Experience must have been at the full working level in human resources management or equal employment opportunity/affirmative action or labor relations management.
For state employees this experience is interpreted at the level of a Human Resources Specialist, Human Resources Generalist 2, or Equal Employment Opportunity Specialist 2.
Considerable knowledge of human resources management principles and practices
Relevant state and federal laws, statutes, regulations, policies and procedures
Knowledge of employment practices related to civil rights, equal employment opportunity, job classification, recruitment and selection, compensation and benefit programs, pay administration, workers compensation, human resources information systems and labor relations
Considerable interpersonal skills
Oral and written communication skills
Conflict resolution skills
Considerable ability to supervise and lead team to accomplish goals and objectives
Analyze and balance partners need with laws, regulations, policies, procedures and collective bargaining agreements
Ability to strategically plan including succession planning
Apply innovative solutions to organizational problems
Supervise

Nice To Haves

Experience supervising human resources professionals
Experience managing the interactive process for accommodation requests submitted pursuant to the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA)
Experience managing the interaction of federal and state leave programs in conjunction with the application of an employee’s rights under the Americans with Disabilities Act (ADA)
Experience developing and maintaining partnerships with stakeholders including employees and management
Experience utilizing Human Resources employee file management systems
Experience collaborating effectively within a team to analyze workflows for improving efficiency

Responsibilities

Plan workflow, determine priorities and supervise the work of a specialized service delivery team
Develop and train your team on all aspects of the ADA accommodation process
Monitor daily activities of ADA Specialists to ensure desired productivity and service goals are met in accordance with high standards of excellence
Serve as the primary subject matter expert for your team and the central point of contact for all ADA related escalations
Administer case management for accommodation requests that require complex eligibility analysis
Advise managers and employees on the interaction of the various leave entitlements and the ADA
Communicate with agency human resources partners, bargaining unit representatives and other stakeholders to ensure cooperative relationships
Collaborate with division leadership to evaluate workflows, recommend enhancements, and implement improvements that strengthen service delivery and overall program effectiveness
Supervises and provides guidance over the work of a specialized service delivery team
Plans workflow and determines priorities
Proposes, formulates and implements policies and operational procedures, including changes that streamline human resources systems and take advantage of technology
Interprets, administers and ensures compliance with human resources, employment and equal opportunity laws, regulations, policies and procedures
Develops new job classifications and new job classification series and uses job evaluation systems and methodologies to evaluate jobs and set salaries
Evaluates team and provides guidance and assistance on complex issues
Conducts or assists in conducting performance evaluations
Communicates with agency human resources business partners, bargaining unit representatives and other stakeholders to ensures cooperative relationships
Provides training and development to team members and/or other staff
Conducts difficult recruitments involving high level positions
Advises administrative officials, managers and supervisors regarding policies and guidelines
Collaborates with administrative officials in strategic planning to ensure alignment of activities with organizational goals and strategies
Monitors and plans for emerging program needs
Analyzes and resolves complex situations and issues
Performs job audits, or other fact finding techniques, related to individual job classification and job classification studies
Prepares or directs preparation of reports, manuals and correspondence
Interprets and ensures adherence to collective bargaining agreements
Leads the processing of workers' compensation claims
Acts as a lead in such areas as leaves (e.g., family, medical, military), and tuition reimbursement
Serves as a project team leader on complex human resources projects involving the conduct of best practice research and the development and implementation of new systems, training initiatives and other projects with statewide impact
Leads or participates in the recruitment and hiring of staff, including outreach, interview and selection
Ensures all records, files and folders are maintained, updated and digitized, where applicable
Performs related duties as required