ADA Leave Specialist

Teleperformance•Concordia, KS

1d•Hybrid

About The Position

Your footprint as a ADA Leave Administrator will be to assist employees with all inquiries and matters pertaining to the Teleperformance USA Leave of Absence interactive process and policies. Additionally, you will be the subject matter expert for ADA and religious accommodations and act as the main point of contact for employees with questions about accommodations. You will engage in the interactive process and be the liaison to the management team in reviewing accommodation requests for reasonableness. You will coordinate final determination and parameters of accommodation and communicate as necessary.

Requirements

Bachelor’s degree in business or HR Related preferred.
Experience supporting call center / contact center environment
2+ years of experience working in Human Resources with an emphasis on Employee Relations and Investigations
Experience leading multiple, concurrent, high-priority employee relations activities with a focus on providing clear guidance and timely and consistent execution.
Ability to review concerns holistically, anticipate potential issues and diagnose the root cause through active listening and conscientious inquiry. Partner with appropriate teams to drive resolution.
Effective in detailing and documenting case notes, investigation summaries, and correspondence with employees and partners.
Ability to work both autonomously and as a team, while developing strong professional relationships with peers, managers, executives, and cross-functional teams across diverse organizations.
Excellent communication skills – both verbal and written
Solid understanding and capability to communicate about Federal, state and local regulations; ADA, FMLA, Leave of Absence procedures, religious accommodations, and pregnancy accommodations.
Ability to do business with an absolute commitment to the TP USA Values.

Responsibilities

Effectively interpret and communicate Company policies and practices, regarding Leave of Absence, ADA and Religious Accommodations with the ability to educate employees and managers.
Act as the main POC for employees regarding all ADA and religious accommodation requests and engaging in the interactive process. Document/implement/and communication final determination as appropriate.
Function as a SME for all Federal and State accommodation and benefit regulations and guidelines.
Track all ADA accommodation end dates engaging with employees regarding next steps.
Assist with payroll inquiries related to any paid time off policies and procedures.
Assist in conducting annual local, state, and federal audit requirements and update systems to follow all state and federal paid time off laws.
Respond to all ADA and Leave inquiries within established SLAs.
Document all cases reported both in and outside of the case management system as appropriate and within standard SLA’s.
Support other HR departments as needed, in processing TP Client and Workday ticket volume.