Leave Specialist

The Fresh Market Inc • Greensboro, NC

1d • Onsite

About The Position

The Fresh Market currently has an opening for a Leave Specialist in our Store Support Center located in Greensboro, NC. Our mission is to make everyday eating extraordinary for our guests. We create a warm, welcoming, memorable experience with exceptional, personal service. We’re looking for a new team member who strives for excellence and brings positive energy, commitment, and a “can-do” attitude to work every day. We value teamwork and celebrate our successes as a team and will value your contribution!

Requirements

• 2–5 years of experience in leave of absence and benefits administration
• Experience managing leave programs for a multi-state employer, including FMLA and applicable state leave laws
• Working knowledge of ADA accommodations and return to work processes
• Experience partnering with third party administrators and disability carriers (STD/LTD)
• Strong organizational, time management, and problem-solving skills with the ability to manage multiple priorities independently
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office (Word, Excel, Outlook); experience with HRIS/benefits and payroll systems preferred
• Ability to build and maintain professional relationships across all levels of the organization and with external partners
• High attention to detail with a strong sense of urgency and commitment to confidentiality

Nice To Haves

• Bachelor’s degree in Business, Human Resources, or related field
• PHR, SHRM-CP or Certified Professional in Disability Management (CPDM).
• Experience supporting benefits arrears tracking, direct billing processes, and/or payroll deductions
• Experience resolving complex leave, accommodation, or benefits issues and escalations
• Demonstrated ability to improve processes, drive accuracy, or enhance vendor performance

Responsibilities

• Develop and maintain a working knowledge of TFM leave processes (FMLA, Personal Medical Leave, and Personal Leave), including processing, follow-up, and documentation of inquiries.
• Partner with external leave vendors to administer and manage leave claims.
• Coordinate with disability carriers to manage short- and long-term disability claims.
• Oversee return to work processes and partner with leave vendors on ADA accommodations, collaborating with team members and store leadership.
• Ensure compliance with federal and state leave requirements through coordination with supervisors and management.
• Serve as a liaison between team members and third party administrators/carriers.
• Respond to team member inquiries; research and resolve benefits and enrollment issues.
• Track and manage benefit arrears, including monitoring balances, coordinating recovery, and ensuring accurate documentation.
• Coordinate arrears billing processes with carriers and ensure timely communication with team members regarding payment responsibilities.
• Partner with Payroll to ensure accurate deductions, adjustments, and reconciliation of benefits related transactions.
• Prepare correspondence, reports, and perform additional duties as directed by the Director of Total Rewards and Benefits Manager.

Benefits

• Team member discount up to 40%
• Health, Dental & Vision insurance available for individual, spouse, partner, and family.
• 401K contribution and match for part-time and full-time team members.
• Personal time off and additional time off purchase plan available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level