ADA Leave Specialist

Teleperformance•Tallahassee, IN

1d•$40,000 - $48,000

About The Position

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients. This role involves effectively interpreting and communicating Company policies and practices regarding Leave of Absence, ADA, and Religious Accommodations, educating employees and managers. The specialist will act as the main point of contact for employees regarding all ADA and religious accommodation requests, engaging in the interactive process and documenting/implementing final determinations. They will function as a Subject Matter Expert (SME) for all Federal and State accommodation and benefit regulations and guidelines, track ADA accommodation end dates, and assist with payroll inquiries related to paid time off policies. Additionally, the role supports annual audits and system updates for state and federal paid time off laws, responds to inquiries within established SLAs, documents cases, and supports other HR departments with ticket volume.

Requirements

Bachelor’s degree in business or HR Related preferred.
Experience supporting call center / contact center environment
2+ years of experience working in Human Resources with an emphasis on Employee Relations and Investigations
Experience leading multiple, concurrent, high-priority employee relations activities with a focus on providing clear guidance and timely and consistent execution.
Ability to review concerns holistically, anticipate potential issues and diagnose the root cause through active listening and conscientious inquiry. Partner with appropriate teams to drive resolution.
Effective in detailing and documenting case notes, investigation summaries, and correspondence with employees and partners.
Ability to work both autonomously and as a team, while developing strong professional relationships with peers, managers, executives, and cross-functional teams across diverse organizations.
Excellent communication skills – both verbal and written
Solid understanding and capability to communicate about Federal, state and local regulations; ADA, FMLA, Leave of Absence procedures, religious accommodations, and pregnancy accommodations.
Ability to do business with an absolute commitment to the TP USA Values.

Nice To Haves

Process Excellence
Collaboration
Communication
Emotional Intelligence
Open-Mindedness
Critical Thinking
Solution Orientation
Entrepreneurship
AI Proficiency
Data Literacy

Responsibilities

Effectively interpret and communicate Company policies and practices, regarding Leave of Absence, ADA and Religious Accommodations with the ability to educate employees and managers.
Act as the main POC for employees regarding all ADA and religious accommodation requests and engaging in the interactive process. Document/implement/and communication final determination as appropriate.
Function as a SME for all Federal and State accommodation and benefit regulations and guidelines.
Track all ADA accommodation end dates engaging with employees regarding next steps.
Assist with payroll inquiries related to any paid time off policies and procedures.
Assist in conducting annual local, state, and federal audit requirements and update systems to follow all state and federal paid time off laws.
Respond to all ADA and Leave inquiries within established SLAs.
Document all cases reported both in and outside of the case management system as appropriate and within standard SLA’s.
Support other HR departments as needed, in processing TP Client and Workday ticket volume.