ADA Accommodation Coordinator

Sedgwick•Orlando, FL

1d•Hybrid

About The Position

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance ADA Accommodation Coordinator Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence: Dubuque, IA : 4141 Westmark Drive, Dubuque, IA 52002 Cedar Rapids, IA : 333 1st Street SE Ste. 200 Cedar Rapids IA 52401 Coralville, IA: 3273 Ridgeway Drive Coralville IA 52241 Dublin, OH : 5500 Glendon Court Dublin OH 43016 New Albany, OH : 7795 Walton Parkway New Albany, OH 43054 Indianapolis, IN: 8909 Purdue Road Suite 501 Indianapolis, IN 46268 Irving, TX: 2201 W. Royal Lane Suite 125 Irving, TX 75063 Memphis, TN : 8125 Sedgwick Way, Memphis TN 38125 Southfield, MI : 300 Galleria Officentre Southfield MI 48034 Orlando, FL : 12650 Ingenuity Dr Orlando FL 32826

Requirements

High school diploma or GED required.
Two (2) years of related experience or equivalent combination of education and experience required.
Excellent oral and written communication skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Good negotiation skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Credit security clearance, confirmed via a background credit check, is required for this position.

Nice To Haves

One (1) year of benefits or claims management experience preferred.

Responsibilities

Process claims and determine accommodation options following written guidelines and procedures pursuant to ADA, state and/or client requirements.
Make timely referrals for appropriate disability and federal/state leave of absence eligibility review.
Ensure the ongoing processing of claims.
Inform claimants of documentation required to process claims, required time frames, and claims status either by phone, written correspondence and/or claims system.
Review medical information to determine if the claimant meets the requirements under ADA, state, and/or client requirements for a qualifying condition.
Make claim determinations to approve non-complex ADA claims or make a recommendation to team lead to deny claims based on the ADA, state, and/or client requirements.
Process ADA claims ensuring compliance with duration control guidelines, ADA and state regulations, and/or client-specific process provisions.
Determine accommodation options; make timely claims referrals for appropriate disability or federal/state leave of absence eligibility reviews where applicable.
Conduct initial employee interview per process guidelines.
Utilize the appropriate clinical and vocational resources in case assessment (i.e. duration guidelines, in-house clinicians, ADA job accommodation specialists).
Refer cases as appropriate to team lead.
Maintain professional client relationships.
Perform other duties as assigned.
Support the organization's quality program(s).