AD - Sales Support Operations

Beneva•Toronto, ON

9d•Hybrid

About The Position

Reporting to the Director – Sales Support Private Sector, you will be responsible for managing operations and the performance of your team. In this role, you will actively contribute to achieving business objectives by ensuring operational efficiency, service quality, and compliance of sales support activities, particularly to meet the needs of external partners regarding renewals, mid-term contract changes, terminations, and other administrative requests. You will ensure process optimization and adherence to service standards, while supporting your team to deliver a consistent, high-quality experience to partners and sales teams.

Requirements

University degree in a relevant field.
Minimum of 3 years of relevant experience, including at least 2 years in group insurance.
Strong proficiency in French, both oral and written, as well as advanced proficiency in English, both oral and written, due to the nature of the role and interactions with English-speaking colleagues, partners, clients, or suppliers, or to support the company’s growth objectives.

Responsibilities

Engage, coach, and develop employees under your supervision, using a coaching and competency development approach.
Plan, organize, and oversee team workload, taking into account schedules, vacations, absences, and operational needs.
Assess individual and team performance, set clear objectives, and ensure ongoing follow-up.
Act as a resource person in managing complex situations by analyzing partner requests, providing tailored solutions, and supporting teams.
Ensure rigorous management of partner requests based on key performance indicators (KPIs) related to service timelines, quality, and service standards.
Collaborate closely with sales teams, actuarial teams, and internal partners to ensure support aligned with the priorities and objectives of the VP – Sales and Partner Experience.
Act as a change agent to support organizational and operational transformations.
Contribute to business projects and cross-functional initiatives, acting as a point of reference and facilitator for the teams involved.
Actively participate in continuous improvement of processes by identifying optimization opportunities to enhance operational efficiency and partner experience.
Perform related tasks as assigned by the manager.