Ad Operations Specialist - Client Success

USA TODAY Co.

1d • $14 - $19 • Remote

About The Position

USA TODAY Co., Inc. is a diversified media company with expansive reach at the national and local level dedicated to empowering and enriching communities. We seek to inspire, inform, and connect audiences as a sustainable, growth focused media and digital marketing solutions company. Through our trusted brands, including the USA TODAY NETWORK, comprised of the national publication, USA TODAY, and local media organizations, including our network of local properties, in the United States, and Newsquest, a wholly-owned subsidiary operating in the United Kingdom, we provide essential journalism, local content, and digital experiences to audiences and businesses. We deliver high-quality, trusted content with a commitment to balanced, unbiased journalism, where and when consumers want to engage. Our digital marketing solutions brand, LocaliQ, supports small and medium-sized businesses with innovative digital marketing products and solutions. USA TODAY Co. open roles are featured on various external job boards. When applying to a position at USA TODAY Co., you should be completing an application on USA TODAY Co. Careers via Dayforce. Job postings directing you to complete an application on other external sites may not be valid. To connect with us, visit www.usatodayco.com
The Sales Support Manager works with account executives to enter orders and collect creative assets from clients for print and digital order fulfillment. Duties will include:
Assist with detailed client history reports, billing inquiries and rate requests as needed.
Manage insertion orders utilizing financial systems across multiple markets.
Communicate specs, inventory, availability, and deadlines to the Sales team, in addition, provide market specific information, such as date options, zoning options, special sections, etc.
Own the process of receiving, modifying and uploading creative assets including communication between client, sales and designers.
This role is an excellent opportunity to learn and develop skills in multiple areas within the advertising industry. Some graphic design experience is beneficial but not required. The capacity and organizational skills to coordinate and execute a high volume of tasks is also a must. The role also requires the ability to multitask and work within strict deadlines.

Requirements

• Strong communication and interpersonal skills. Ability to effectively communicate with customers and team members.
• Possesses strong organizational skills, ability to manage multiple tasks, prioritize effectively and meet deadlines.
• Proficiency in Microsoft Office, including Excel, Outlook, and Word.
• Adobe suite or graphic design experience is a plus.

Responsibilities

• Work closely with sales executives to order multiple campaign tactics within deadlines and expected SLAs.
• Communicate specs and collect creative assets and materials from clients.
• Works as the liaison between the customer, account managers, account executives and designers in developing high-quality creative assets.
• Communicates with customers on all ad production matters, including but not limited to deadlines, material needs, ad copy, proofs and corrections.
• Generates clear layouts, provides style examples and assembles needed materials. Review design quality and proofs to ensure quality and accuracy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed