Client Success Specialist

Namify LLC•Springville, UT

6h•Onsite

About The Position

Namify's Client Success Specialist will be responsible for training, communicating with, and providing educational resources for new AXOMO clients. This role is exclusively in-office, working closely with internal teams to ensure seamless collaboration and client support. They play an essential role in ensuring a positive client onboarding experience and creating advocates for our platform through a stellar training period. The ideal candidate is personable and eager to build relationships with our clients to help them get the most out of our platform, maximize brand engagement, and meet their sustainability goals.

Requirements

Must have proper documentation for employment in the United States
Must perform Pre-Employment drug test
Client Success, Onboarding, or Account Management experience required
Must be able to communicate effectively with team members at all levels
Must have great attention to detail, even with repetitive processes
Proactive, hard-worker that is not afraid to suggest change
People person comfortable teaching all levels of users
Fast-learner looking for a career to grow & thrive
Must be able to work under deadlines and quotas
Must be able to follow instructions, both written and verbal
Must be able to work in a sitting position for 6-8 hours a day
Problem-solver willing to do what it takes for a positive customer experience
A team-player, someone self motivated, wanting to succeed & lead a department

Responsibilities

Effectively train key stakeholders (admins)
Educate AXOMO stakeholders (admins) how to maximize the value of AXOMO
Ensure AXOMO admins & users have an amazing experience launching AXOMO
Build a repository for education materials
Suggest Topics for User Conference
Onsite Training as Requested by Clients
Client Retention Support Activities
Onboarding Meetings
Facilitate weekly webinars that simultaneously educate admins about general AXOMO functionality
Ensure clients are progressing through each stage of the onboarding document.
Create/improve training content and materials to help clients answer questions and get onboarded faster.
Work with the sales team to help close deals that may be close to signing their agreement and just need a better understanding of what will happen
Initial Store Setup
Work with the AXOMO Catalog Specialist(s) to ensure any special requested items are fulfilled
Connect with the sales team to order products and manage initial startup inventory
Support sales with any of the more technical/advanced questions about AXOMO in the sales process
Once onboarding is completed, return the client to sales for long term retention and support
Review feedback submitted by clients about the onboarding experience to make improvements in the process
All other duties as assigned.

Benefits

$19/hour
Immediate PTO accrual
Paid holidays
2 paid experience days
Medical insurance
Free telehealth
Free accident Insurance
Dental insurance
Vision insurance
Free life insurance
401(k) with up to 4% employer match
Company sponsored recognition awards, lunches, events
Credit to our internal employee swag store to pick out products and apparel YOU want!