Ad Operation Specialist
About The Position
The analyst’s primary objective is to drive the entire workflow for our self-service customers which include: Providing technical sales support to many advertisers and customers. Providing training and guidance to those who are utilizing our platform for the first time. Creating documentation and helping to troubleshoot ad campaigns when issues arise for advertisers. Troubleshoot digital ad issues on various environments: desktop, mobile, in-app, OTT. Experience with third-party ad-serving systems: Doubleclick, Mediaplex, DG MediaMind, Atlas. Experience with rich media solutions: Doubleclick RM, Mediaplex RM, DG MediaMind, Pointroll, Flashtalking, etc. Knowledge of Flash, HTML, CSS, and JavaScript.
Requirements
- 2+ years of Technical Ad Operations or Ads Engineering experience.
- Experience with third-party ad-serving systems (Doubleclick, Mediaplex, DG MediaMind, Atlas).
- Experience with rich media solutions (Doubleclick RM, Mediaplex RM, DG MediaMind, Pointroll, Flashtalking, etc.).
- Knowledge of Flash, HTML, CSS, and JavaScript.
- Expertise in Microsoft Excel or dashboarding tools like Tableau, Thoughtspot, or Domo.
- Ability to work in a hack culture, producing immediate and real-time results on critical tasks that require focus.
- Bachelor’s degree in Computer Science, Software Engineering, Math, or Economics.
- Great communication & presentation skills.
Responsibilities
- Drive the entire workflow for self-service customers.
- Provide technical sales support to advertisers and customers.
- Provide training and guidance to new platform users.
- Create documentation and troubleshoot ad campaigns.
- Troubleshoot digital ad issues on various environments (desktop, mobile, in-app, OTT).
- Leverage data to troubleshoot issues impacting campaign performance.
- Provide technical support to internal and external stakeholders, including engineering.
- Prioritize initiatives based on quantitative reasoning and rationale.
- Evaluate and make decisions on campaign spend rates, user quality, creative performance, and marketplace opportunities.
- Dive into investigations and communicate outcomes to management and leadership teams.
- Produce immediate and real-time results on critical tasks.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
