Acute Dialysis Services Program Manager - RN

Fresenius Medical Care • Moline, IL

12d

About The Position

The Acute Dialysis Services Program Manager ensures quality and efficient care for hospitalized patients and directly supervises and coordinates inpatient staff. The role manages short- and long-term objectives, department costs, staffing, scheduling, contracted-facility operations, and service quality. It also oversees employee hiring, development, performance management, training, and engagement.

The manager oversees Acute Care Electronic System (ACES) activities, customer-service issue resolution, survey readiness, quality-assurance data and presentations, regulatory compliance, treatment documentation, and timely and accurate billing. The role ensures contracted hospitals provide dialysis and related services in accordance with policies and applicable requirements, and coordinates equipment maintenance, repairs, infection control, water testing, and supply utilization with technical operations leaders. If appropriately licensed, the manager may perform treatments to address high census or staffing needs.

The work includes desk and computer duties and interaction with patients, facility staff, and physicians. Travel between assigned facilities and community locations is required; regional, Business Unit, and corporate meeting travel may also be required. The environment is characteristic of a healthcare facility, with controlled air temperature and moderate noise, and possible exposure to infectious or contagious diseases or materials. Night and weekend calls or troubleshooting may be necessary to oversee a 24/7/365 service.

Requirements

• Graduate of an accredited School of Nursing (RN).
• Current state licensure, as applicable.
• 3–5 years of related experience.
• Availability for night and weekend calls or troubleshooting may be necessary.
• The role requires travel between assigned facilities and locations within the community; travel to regional, Business Unit, and corporate meetings may also be required.

Nice To Haves

• Advanced degree desirable.
• 3+ years of supervisory or project/program management experience preferred.

Responsibilities

• Manage execution of short- and long-term objectives, coordinating activities and taking responsibility for results, costs, methods, and staffing.
• Monitor costs and spending, including medical supply inventory, personnel, and accounts payable; identify ways to reduce costs while maintaining quality.
• Ensure proper staffing and operations at contracted facilities, efficient staff and patient scheduling, and safe staffing utilization.
• Lead, coach, and develop direct reports; partner with Human Resources on employee matters.
• Hire, coach, counsel, review, develop, discipline, and, when necessary, terminate employees.
• Advise subordinate staff to help meet schedules and resolve technical problems.
• Review profit and loss statements and assess department performance.
• Respond to and follow up on customer-service issues in a timely manner.
• Collaborate with contracted facility representatives to maintain survey readiness and resolve issues identified through surveys.
• Maintain and prepare QAI data and presentations; provide facility-specific QAI information as appropriate.
• Participate in and present at meetings with internal and external representatives, sometimes leading collaborative project efforts.
• Interact with internal departments and external customers, particularly to resolve problems and provide industry expertise.
• Ensure compliance with hospital regulations and participate in surveys conducted by TJC, CMS, OSHA, and other agencies.
• Ensure orientation, training, continuing in-services, and documentation of training for clinical and technical staff.
• Conduct and document acute staff meetings regularly.
• Ensure provision of contracted dialysis and related services, including hemoperfusion, apheresis, continuous renal replacement therapies, peritoneal dialysis, and UF.
• Ensure staff appropriately document treatment information and oversee timely and accurate billing for services.
• Perform treatments when appropriately licensed, as needed for high census, staffing shortages, or staffing-cost management.
• Coordinate with Technical Program and Technical Operations Managers on machine maintenance and repairs, infection control, culturing, water testing, result logging, equipment and supply transportation, and communication of technical information to staff.
• Ensure acute treatments at contracted hospitals follow established policies and procedures and applicable regulatory requirements.
• Ensure efficient use of supplies and equipment.
• Assist with assigned projects and perform other assigned duties.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid time off
• Parental leave
• Potential performance-based bonuses, depending on company and individual performance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager