Actuarial Support Lead

Perseus Group, Constellation Software

3d•$144,000 - $176,000

About The Position

CalcAir Employee Benefit Systems, Inc. is seeking a highly skilled and motivated Enrolled Actuary to serve as our Actuarial Support Lead and join our Support team. This role is designed to strengthen our customer support capabilities and contribute to the development, implementation, and testing of software features that empower our clients in the small plan retirement market. The ideal candidate will have deep experience with combo plans (DB/DC) and defined contribution administration, and will collaborate closely with our actuarial, support, and development teams.

Requirements

EA designation required, with current enrollment status
Minimum 5 years of experience in retirement plan administration, with a focus on combo plans including DC administration
Strong understanding of ERISA, IRS, and DOL regulations applicable to small retirement plans
Demonstrated experience leading, managing or mentoring professional support or technical teams in a client service environment
Proven ability to communicate complex actuarial concepts to non-actuarial audiences
Experience working with retirement plan software platforms and contributing to feature development
Excellent organizational, analytical, and problem-solving skills
Proficiency in Microsoft Office and familiarity with data analysis tools
Ability to work independently and collaboratively in a fast-paced environment
Commitment to continuous learning and professional development

Nice To Haves

Familiarity with our software is highly desirable
Prior experience in a client-facing support role
Exposure to software testing or QA processes

Responsibilities

Lead and manage a team of accredited specialists, including actuarial and other professionals
Provide expert guidance on combo plan design, compliance, and administration
Support customer inquiries and troubleshoot plan-specific issues with precision and clarity
Collaborate with software developers to propose and refine features that enhance plan administration tools
Participate in testing and validation of new software functionalities, ensuring actuarial accuracy and usability
Contribute to training materials and client education initiatives related to retirement plan features
Assist in interpreting regulatory changes and translating them into actionable system updates
Offer insights during product planning sessions to align actuarial needs with technical capabilities