Activity Lead - Camp Aspen Snowmass

Aspen Skiing Company•Snowmass Village, CO

11h•Onsite

About The Position

The Camp Aspen Snowmass Activities Lead Attendant is responsible for ensuring exceptional guest experiences by overseeing outdoor programming and activity venues. This role involves leading groups of children and/or adults in daily recreational activities, supervising staff, organizing program logistics, and maintaining associated facilities. The Lead Attendant sets the tone for fun, safety, and engagement while ensuring a seamless, fun, and memorable guest experience each day. This position reports to the Director of Children’s Programs.

Requirements

Must be 18 years of age or older
High school diploma or equivalent required
Minimum of 2 years of experience working with children and/or in outdoor recreation programming
Current First Aid and CPR certification (or willingness to obtain upon hire)
Familiarity with outdoor recreation and activity-based programming, particularly in a camp or resort setting, required
Strong working knowledge of basic computer systems and the ability to quickly learn new software applications
Excellent organizational, time management, and multitasking skills in a fast-paced, dynamic environment
Customer service-oriented with the ability to anticipate and respond to guest needs professionally and proactively
Ability to lead and motivate a team while maintaining a positive and engaging environment
Ability to remain calm and make sound decisions under pressure or in emergency situations
Physical ability to lead outdoor activities and work in varying weather conditions and terrains
Ability to interact professionally and collaboratively with guests, children, and staff at all levels

Nice To Haves

college coursework or a degree in education, recreation, outdoor leadership, or a related field preferred
Experience operating or instructing in one or more of the following areas is a plus: paintball, mountain boarding, climbing, fishing, or similar activities
Knowledge of child development, group dynamics, and behavior management strategies preferred

Responsibilities

Assist the manager with the daily operations of assigned Camp Aspen Snowmass (CAS) programs and take primary responsibility for a designated program area
Plan and lead a variety of indoor and outdoor activities, which may include paintball, mountain boarding, fishing, climbing, and other recreational programming
Support hiring, training, and scheduling of seasonal and hourly staff
Provide day-to-day leadership, supervision, and performance feedback to program staff
Ensure compliance with all applicable safety standards, risk management procedures, and licensing regulations related to assigned activities
Deliver ongoing staff education on operating procedures, product knowledge, upselling techniques, guest service excellence, relevant software systems, and current CAS or Aspen Skiing Company policies and events
Gather and share guest and staff feedback to support continuous improvement of CAS programming, services, and team performance
Assess situations and problem-solve in real time, making sound decisions even with limited information
Respond to guest complaints and concerns promptly and professionally to ensure guest satisfaction
Other duties as assigned