Activity Desk Specialist, Part Time

Parable Hospitality•Kailua, HI

About The Position

King Kamehameha's Kona Beach Resort Courtyard by Marriott is hiring a part-time Activity Desk Specialist to help guests create memorable itineraries by booking activities and tours and providing personalized, efficient, and courteous service. The role supports the guest experience throughout their stay, using local knowledge and hotel practices to make recommendations and respond to requests.

Requirements

High school education or equivalent.
Proficiency in Microsoft applications.
Ability to operate a computerized point-of-sale system.
English-speaking ability; bilingual ability is accepted.
Ability to make timely and effective decisions.
Ability to prioritize, organize, and complete work assignments.
Ability to maintain good team-member relations and develop and maintain effective guest relations.
Effective verbal and written communication skills.
Good judgment and strong problem-solving ability.
Strong attention to detail.
Ability to perform basic mathematical calculations.
Dependability.

Nice To Haves

At least one year of experience as an Island of Hawaii activity coordinator and/or activity sales representative within the hospitality industry.
Ability to speak multiple languages.

Responsibilities

Maintain a friendly, cheerful, and courteous demeanor while providing personalized service to hotel guests.
Communicate effectively with guests and fellow team members.
Recommend and book activities and restaurants with recommended vendors based on guest profiles and needs.
Welcome, inform, and care for guests throughout their stay, handling interactions with hospitality and professionalism.
Help guests create itineraries through phone calls, email, live chat, and online requests.
Respond accurately and promptly to guest requests and make recommendations based on local knowledge and hotel practices.
Use software programs to secure activities and reservations.
Process purchases through the point-of-sale system.
Print tickets and boarding passes, confirm reservations, and follow up on additional information as needed.
Organize individual and group transportation needs.
Interact with guests throughout the lobby to ensure guest satisfaction, and anticipate and respond to their needs.
Stay informed about daily hotel operations, event sheets, bulletin boards, changes, procedures, and events.
Perform opening and setup, breakdown, and closing of the activity desk.
Assist other team members and departments to support the performance of the department, restaurant, and hotel.
Perform other duties as assigned, requested, or deemed necessary by management.

Benefits

Competitive pay of $16 per hour plus commissions.
Retirement plans, including pension and 401(k) programs with employer match options.
Medical insurance package choices through UHA or Kaiser Medical.
Dental coverage option through HDS.
Company-paid life insurance and Temporary Disability Insurance.
Performance recognition programs with incentives and awards.
Fare-free Hele-On Bus access at the front door.
On-site employee parking during shifts.
Free access to on-property electric vehicle charging docks while working.
Free on-property uniform laundering; dry-cleaning allowances for non-uniform roles.
Discounted hotel rooms at Marriott properties worldwide.
Employee rates at Hawaiʻi Marriott hotel locations.
Worldwide Marriott lodging discounts for friends and family.
Discount options on vacation ownership portfolios through Marriott Vacations Worldwide.
Paid company holidays, vacation, sick leave, and a paid birthday off.
Free hot meal during every shift.
20% discount on food, beverages, and room service at properties worldwide.
Employee discounts at on-site retail shops and spa services.
Professional skill-building and training platforms through Marriott Global Source.
Internal promotion tracks and leadership opportunities.