Activity Center Manager

Family Wellness•Fargo, ND

About The Position

The Activity Center Manager is responsible for the day-to-day operations of the Family Wellness Bubble/Activity Center, including youth and adult programming, facility rentals, staffing, and guest services. The role leads facility and program staff, maintains a safe and welcoming recreation environment, manages schedules and resources, and develops programs and rental opportunities that support organizational goals and community engagement. The manager oversees facility operations, safety and risk management; develops and manages programs; recruits, trains, schedules, supervises, and evaluates staff; coordinates facility rentals and scheduling; and works with the Director to manage budgets, fees, revenue, and business development. The role also provides customer service and community engagement, collaborates on marketing and outreach, and provides hands-on facility and program coverage during evenings and weekends as needed. Other duties may be assigned by the Director of Youth and Adult Programs.

Requirements

Bachelor’s degree in Recreation Management, Sports Management, Education, Health & Wellness, Hospitality, Facility Management, or a related field.
Two or more years of relevant recreation, facility, program, or operations experience; supervisory experience is preferred.
Strong leadership, communication, scheduling, customer service, budget, and problem-solving skills.
CPR/AED and First Aid certification required upon hire or to be obtained within three months of hire.

Nice To Haves

Supervisory experience.

Responsibilities

Oversee daily Bubble/Activity Center operations, including opening and closing, facility readiness, guest access, and transitions between activities.
Maintain a safe, clean, and welcoming facility through inspections, hazard identification, incident documentation, emergency preparedness, and enforcement of policies and procedures.
Coordinate with maintenance, custodial staff, and facility partners on cleaning, repairs, equipment upkeep, shared-space responsibilities, and improvements.
Oversee recreation equipment setup, teardown, inventory, storage, and removal of unsafe equipment from service.
In cooperation with the Director of Youth and Adult Programs, develop, implement, supervise, and evaluate youth and adult programs, classes, camps, leagues, tournaments, and special events.
Manage program registrations, schedules, supplies, staffing, and participant communication; monitor quality, participation, and opportunities for improvement.
Recruit, hire, train, schedule, supervise, and evaluate seasonal and part-time program and facility staff.
Ensure appropriate staff coverage for facility hours, programs, rentals, and special events, including evenings and weekends.
Lead staff meetings and development, maintain required certifications and training, and address performance concerns with the Director and Human Resources.
Manage facility rentals from inquiry through completion, including reservations, agreements, fees, staffing, setup, and event coordination.
Coordinate facility use across rentals, programs, leagues, open play, and events; resolve scheduling conflicts and maintain accurate records in Jonas or other approved systems.
Identify and develop rental opportunities for turf, activity spaces, community groups, private events, and tournaments.
With the Director, develop, monitor, and manage program and facility budgets, fees, rental pricing, and staffing costs.
Track participation, revenue, expenses, and facility utilization; prepare reports and use results to improve programs and financial sustainability.
Identify opportunities to grow programs, rentals, and partnerships while maximizing responsible use of facility space and resources.
Provide visible, responsive customer service; oversee guest check-in and inquiries, address concerns, and communicate facility rules and expectations.
Build positive relationships with members, families, schools, nonprofit organizations, sports groups, and community partners, and develop inclusive programming opportunities.
Collaborate with the Director and Marketing on seasonal program guides, website and social media updates, and outreach.
Provide hands-on program and facility coverage during evenings and weekends as needed.
Perform other duties as assigned by the Director of Youth and Adult Programs.