Activity Center Manager Assistant

Astiva Health • Orange, CA

6d

About The Position

This role involves supporting the daily operations of an Activity Center, focusing on customer service, member engagement, and administrative tasks. The position requires understanding health plan benefits, IPA structures, and coordinating with providers. Key responsibilities include staff scheduling, inventory management, event planning, and process improvement. The assistant manager will also be involved in staff supervision, training, and ensuring compliance with company policies. Additionally, the role supports membership growth, community partnerships, and quality improvement initiatives.

Requirements

• High school diploma or GED required.
• Minimum of 1–2 years of administrative, customer service, or program coordination experience, preferably in a healthcare, senior services, community center, or recreational setting.
• Experience working with older adults or diverse populations is preferred.

Nice To Haves

• Associate's degree in Healthcare Administration, Recreation, Business Administration, Social Services, or a related field preferred.
• Previous experience supporting events, activities, or community engagement programs is a plus.

Responsibilities

• Customer service and member experience
• Activity Center daily operations
• Member engagement and community outreach
• Administrative support and operational reporting
• Company policies and compliance
• Health plan benefits and member education
• IPA structure and workflows
• PCP and specialist network coordination
• Referrals and authorization processes
• Provider and clinic relations
• Staff scheduling and workflow coordination
• Inventory and supply management
• Event planning and coordination
• Operational reporting and performance monitoring
• Process improvement initiatives
• Staff supervision and coaching
• Team communication
• Conflict resolution
• Problem-solving and decision-making
• Employee training and development
• Independently managing Activity Center operations
• Membership growth and retention
• Community partnership development
• Operational and financial reporting
• Quality improvement initiatives
• Supporting strategic planning and special projects
• Regular and consistent attendance
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED