Activities Supervisor

Montage International • Peapack-Gladstone, NJ

2d • Onsite

About The Position

The Activities Supervisor is responsible for performing daily tasks that align with the department’s long term goals and objectives, uphold Pendry Natirar’s Vision, Mission, and Values; supports management and leadership, provides excellent customer service and telephone etiquette, and actively aspires to reach defined goals and objectives.

Requirements

• High school or equivalent education required
• Minimum of two years’ experience in a hotel operations environment
• Minimum of two years’ experience in customer service and resolving guest concerns in a timely manner
• Strong verbal communication skills and the ability to communicate effectively with guests and vendors
• Have a vast array of knowledge about recreational activities applicable to PNR & skilled experience performing those activities.

Responsibilities

• Ability to teach all guided activities, especially biking and hiking.
• Demonstrate expert knowledge of Pendry Natirar activities, including Natirar Park
• Creating personalized guest interactions; overseeing arrival and departure of all guest equipment; maintaining proper record keeping; and ensuring that department cleanliness and organization standards are met.
• The Activities Supervisor will be responsible for both creation and guiding of activities summer and winter.
• Must be willing to show expert teaching techniques for all guided adventures making the guests feel comfortable and successful at all times.
• This position must become familiar with all services and standards within the hotel.
• Assist management with scheduling, labor controls, and other administrative duties
• Assist the Department Manager in the development, implementation and maintenance of service standards
• Position may perform additional duties as assigned based on business needs that may be outside the scope of normal duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED