Activities Supervisor, Paintbox & Outdoor Pursuits

Montage International•USA - MT - Montage Big Sky, MT

9d•Hybrid

About The Position

The Activities Supervisor, Outdoor Pursuits & Paintbox will be responsible for creating personalized guest interactions in Compass Sports and Paintbox, ensure the accuracy of the ski rental process, be competent in all budgetary financials, oversee arrival and departure of all guest equipment, coach Associates, and maintain proper record keeping. At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.

Requirements

College Degree or educational equivalent preferred
2 years of managerial experience
Must be organized
Strong verbal communication skills-ability to communicate effectively with guests and vendors
Must be able to pass all binding indemnification test from all ski manufacturers in skier services
Have a vast array of knowledge about recreational activities applicable to the area.

Nice To Haves

Luxury hospitality experience is a plus
Strong passion for customer service; experience handling and resolving guest concerns in a timely manner

Responsibilities

Responsible for scheduling associates
Overseeing department cleanliness and department organization
Ensuring all standards are met
Competent handling guest complaints in a professional manner.
Train Associates.
Be a primary resource regarding local mountain conditions, weather, ski trails, lift access points, and dining options on property and around the mountain.