Activities Manager

Marriott Vacations Worldwide•Kaanapali, HI

4d•$70,000 - $82,000•Onsite

About The Position

The Activities Manager is responsible for staffing and training for the Activities Department, ensuring staff is knowledgeable regarding property facilities and daily events. This role involves managing the Activities Team, developing and coordinating property events, managing departmental budgets, conducting human resources activities, and ensuring exceptional customer service.

Requirements

High school diploma or GED; 3 years experience in the recreation/health club operations or related professional area.
OR
2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required.
Valid driver's license may be required with at least one year of clean driving history.

Responsibilities

Ensures staff is trained on all brand standard operating procedures.
Administers and ensures employee adherence to corporate and local SOPs.
Strives to meet the five goals of the property (e.g., guest satisfaction, profitability, sanitation, job safety, employee satisfaction).
Demonstrates knowledge and proficiency in all safety and emergency procedures.
Demonstrates knowledge and proficiency in the brand's accident prevention policy.
Demonstrates extensive knowledge of resort property, resort staff, and resort services including kitchen, food, beverage and controllable store rooms, golf, tennis, spa and front desk operations.
Fosters teamwork and communication among different departments.
Maintains most up-to-date knowledge of daily events and locations, property facilities and hours of operation, points of interest and directions to points of interest.
Monitors and directs concierge, boats, Kids Klub, and guest experience.
Creates, organizes and implements activities for all age ranges.
Acts as a liaison between resort outlets/activities and guests, including dissemination of accurate information.
Ensures clean, well stocked and organized work areas including concierge, hospitality desk, resort activities desk, information desk, resort activities office and front office storeroom.
Manages wages and controllable expenses within budgeted guidelines.
Monitors and controls all expenses with requisition sheets, purchase orders, purchase log, invoices, and C-7s.
Manages the department's budget in the areas of man hours and wages.
Reads and comprehends operating statements and budget worksheets.
Provides constructive coaching and counseling to employees.
Supports the development, training, and mentoring of employees.
Demonstrates knowledge of how and when to impose deadlines and delegate tasks.
Motivates and provides a work environment in which employees are productive.
Listens and responds to employee's needs.
Manages group or interpersonal conflict situations effectively.
Develops and manages hourly employees.
Provides excellent customer service.
Determines guest's needs, and strives to meet these needs.
Handles guest problems and complaints effectively.