Activities Director

EOS Hospitality•Myrtle Beach, SC

7d•Onsite

About The Position

The Director of Social Activities is responsible for the overall supervision and coordination of events for guests. This role involves designing, planning, and implementing innovative, fun, and safe programs targeted for participants' enjoyment and age level. The director will create themed activities according to holidays, season, and events in the community, and support marketing efforts for the resort. Responsibilities include completing monthly resort newsletters, in-room collateral, and daily/weekly social activity calendars for guests and team members. The role requires communication and coordination of activities with other departments throughout the resort, supervision and direction of the Activities staff, and staying abreast of required certifications. The director will oversee the departmental budget and financial goals, coordinate all guest and team member activities with conference services, sales, and the Sport & Health Club departments. Additionally, this role oversees the purchase, installation, and maintenance of new and existing activity equipment to maintain Hilton’s High standards of customer service. The director will evaluate events against participant expectations and financial objectives, manage the financial status of supplies and materials, and maintain inventories and supplies according to safety and security standards.

Requirements

5+ years of progressive leadership experience in resort recreation, hospitality, or experiential programming (luxury or full-service resort preferred)
High School diploma/GED required
Strong understanding of hotel/resort operations and guest service standards
Demonstrated experience driving revenue through programming, activations, or ancillary outlets
Valid U.S. driver’s license and successful background check
Proven leadership, team development, and performance management skills
Strong communication, organization, and problem-solving abilities
Ability to prioritize, delegate, and execute in a fast-paced environment
Passion for guest experience, creativity, and innovation in programming

Nice To Haves

Bachelor’s degree in Hospitality, Recreation, or related field preferred

Responsibilities

Plans, supervises, and executes activities and programming for children, adults, team members, and resort guests.
Coordinate convention and group activity requests with Conference Services.
Monitor quality and execution to ensure brand consistency and guest satisfaction. Take corrective action as needed and resolve guest concerns in a timely and professional manner.
Oversee maintenance and quality of all recreation facilities and equipment. Coordinate with Engineering for repairs and preventative maintenance. Ensure all setups and operational needs are in place prior to events.
Process billings and ensure accurate revenue capture across all activity outlets. Monitor reporting and financial systems to ensure all activity-related charges are applied and collected appropriately.
Interview, hire, train, and develop Activities & Recreation staff. Provide ongoing coaching and performance management to meet quality and productivity standards. Maintain all required certifications and compliance documentation.
Conduct regular department meetings and implement training programs aligned with company standards.
Promote all resort services and outlets while enhancing the guest experience through proactive engagement and recommendations.
Lead and execute revenue strategies for Cabana Rentals, including pricing, upselling, and inventory management to maximize poolside revenue.
Develop and implement marketing and sales strategies for Resort Pass programs to increase external guest utilization and revenue generation.
Creates, edits and executes video and still shot photography and social media posts depicting various aspects of the Kingston resort experience driving views, followers and engagement.
Oversee Game Room operations as a revenue-generating outlet, including pricing strategy, guest engagement, and ongoing promotional efforts.
Source, negotiate, and manage Third-Party Vendors and Service Providers, ensuring alignment with resort standards, guest experience expectations, and revenue contribution goals.
Continuously analyze revenue performance across all activity outlets and adjust strategies to meet or exceed budgeted targets.