Activities Coordinator

Five Keys Schools and Programs•San Francisco, CA

11d•$26 - $26•Onsite

About The Position

The Activities Coordinator acts as a resource, ally, and advisor to community members at the Navigation Center. The role helps build community and creates a diverse activities calendar with opportunities for guests to participate in positive social spaces. The coordinator listens to, navigates, and at times advocates for guests who need additional support. Activities may include guest orientation, workshops, parties, special events, classes, and programming to help clients succeed. The coordinator also supports the Shift Supervisor and Ambassadors with daily shift activities and maintaining a safe, healthy environment for staff, guests, and their pets. The position supports Five Keys’ mission by fostering mutual respect and fairness, encouraging creative and critical thinking through an equity lens, appreciating diversity, and promoting multicultural understanding. The work calls for an enthusiastic, organized, collaborative leader who can deliver participant-centered, harm-reduction programming and maintain professional boundaries while building positive relationships with guests. The work environment varies by site, involves some personal safety risk when working with at-risk populations, and may have moderate to high noise levels. The position requires physical and emotional stamina, including frequent standing, walking, and sitting; occasional reaching; and lifting items weighing up to 40 pounds. Employees must wear provided PPE and follow safety requirements when needed. Employees must be fully vaccinated against COVID-19 or receive an approved exemption by September 30.

Requirements

High school diploma or GED required.
Experience working with homeless populations using harm-reduction models.
Experience working with at-risk populations and/or adults with multiple disabilities.
Sensitivity to people experiencing substance abuse and/or mental health issues, including PTSD, psychosis, borderline behaviors, and bipolar disorder.
Strong knowledge of social services and mental health resources for low-income adults.
Ability to work with guests and think creatively to develop dynamic, popular, and successful programming.
Excellent critical-thinking and creative problem-solving skills in a fast-paced environment requiring emotional intelligence and leadership.
Ability to work as part of a diverse, multidisciplinary team using a participant-centered, harm-reduction approach.
Ability to maintain professional, respectful, and honest interactions with participants, staff, and outside agencies.
Ability to build positive social relationships with guests while maintaining clear professional boundaries.
Collaborative work style, initiative, and flexibility.
Experience using limited physical space to create a warm, useful, efficient activity environment and store program equipment.
Experience charting and record-keeping, and assisting with development of a community resource list.
Excellent computer skills, including Microsoft Office and Google Suite.
Excellent written, verbal, and interpersonal communication skills.
Commitment to Five Keys’ mission and organizational values.
Ability to follow oral directions in emergency situations.
Ability to perform frequent and prolonged standing, walking, and sitting; occasional reaching; and lifting items up to 40 pounds, as well as reaching, bending, carrying, and stooping during daily tasks.
Ability to move from place to place.
Must wear provided PPE and follow applicable safety guidelines and requirements.
Must be fully vaccinated against COVID-19 or receive an approved exemption by September 30.

Nice To Haves

Associate degree preferred.
Experience in event planning and/or running a community space with programming, activities, classes, events, and groups.
Working knowledge and experience of Navigation Center, homeless shelter, or community-space project planning and implementation.
Working knowledge and experience of shelter project planning and understanding of programmatic and participant needs.

Responsibilities

Create a welcoming, organized, warm, engaging, and safe atmosphere for Navigation Center residents and visitors.
Act as a point person and liaison as needed.
Orient new participants to Navigation Center rules and programming.
Develop and maintain an organized, consistent activities calendar.
Create, propose, and facilitate groups, workshops, events, on-site clinics, and client meetings.
Maintain organized spaces and systems for events, activity supplies, and consistent guest services.
Work with and support staff and community partners to facilitate onsite groups and events.
Create and manage a Guest Volunteer Program for participants.
Encourage participation in groups, activities, and services through outreach, flyers, and calendar maintenance.
Build relationships with guests and connect them to opportunities and staff who can support their goals and interests.
Identify and reach out to guests needing additional support; refer them to Care Managers or operations staff when necessary.
Collaborate with staff to support guests and communicate issues and concerns to operations staff.
Use de-escalation techniques during incidents involving violence or threats, and mediate heated situations among participants.
Organize, track, and monitor groups, events, programs, and guest attendance and participation.
Create a programmatic vision and achieve projected goals in a timely, organized manner.
Maintain accurate, complete, confidential, and legible Navigation Center records, including attendance, guest concerns, and staff interactions.
Immediately report problems to the Assistant Director and Director of the Navigation Center.
Support daily shift activities and help maintain a safe, healthy environment for staff, guests, and their pets.
Follow Five Keys policies and regulations, including confidentiality requirements, and adhere to safety guidelines.

Benefits

Low monthly medical insurance costs; Five Keys pays deductibles and all in-network out-of-pocket expenses.
Dental, vision, and life insurance premiums paid by Five Keys.
Pre-tax flexible spending accounts and a 403(b) retirement account.
Generous time off.
Annual reimbursement up to $100 toward a gym membership, smoking cessation, and weight loss programs.
Annual reimbursement up to $50 toward annual athletic event participation.
Annual massage after six months of employment.
Free access to wellness-related apps.
Employee Assistance Program.
Talkspace online therapy for employees and their dependents.