Activities Center Coordinator

The Portofino Hotel & Marina, a Noble House Hotel•Redondo Beach, CA

25d•Onsite

About The Position

The Activities Center Coordinator assists with the daily operation of the Activities Center, including cashiering, watersports rentals, boat fueling, and guest service. The role arranges, executes, and supervises indoor and outdoor guest activity games and functions while providing privacy and safety, and administers the activities desk. The position works with all hotel departments and serves hotel guests and visitors.

Requirements

Fluency in spoken and non-verbal English.
Ability to communicate legibly.
Ability to perform mathematical calculations.
Attention to detail, speed, and accuracy.
Ability to prioritize and organize.
Ability to remain calm, think clearly, and resolve problems using good judgment.
Ability to follow directions thoroughly.
Ability to understand guests’ service needs.
Ability to work cohesively with coworkers as part of a team.
Ability to work with minimal supervision.
Ability to maintain confidentiality of guest information and pertinent hotel data.
Ability to exert physical effort transporting 10 to 40 pounds.
Ability to endure various physical movements throughout work areas.
Ability to communicate satisfactorily with guests, management, and coworkers.

Responsibilities

Maintain complete knowledge of all items sold in the retail shop.
Follow departmental policies, service procedures, and standards.
Anticipate guests’ needs, respond promptly, and acknowledge guests.
Know hotel services and features, as well as local attractions and activities, to answer guest inquiries accurately.
Resolve guest complaints and ensure guest satisfaction.
Maintain cleanliness, sanitation, and organization of assigned work areas.
Set up and close the Activities Station.
Assist guests with maps and directions.
Stock, display, loan, and rent recreational equipment.
Reserve sporting activities when requested.
Coordinate tournaments and games.
Distribute activities sheets.
Conduct guest orientations.
Check out with the supervisor.
Pump fuel into boats.
Assist with cashiering, watersports rentals, and daily guest service.