Activations Supervisor

Capital Vacations•Orlando, FL

23h

About The Position

The Activations Supervisor leads and motivates a team of activation agents, drives sales and lead generation, and supports strong customer experiences in a fast-paced environment. The role includes coaching, training, performance tracking, resolving escalated customer concerns, implementing promotions and process improvements, and taking on additional responsibilities as needed. The position requires professionalism, organization, adaptability, and the ability to handle sensitive information confidentially.

Requirements

High school diploma or GED.
At least 2 years of experience in a call center or administrative environment.
At least 18 years of age.
Ability to pass a background check.
Strong leadership and team-motivation skills.
Strong coaching skills and a results-focused approach.
Comfort using Microsoft Office, including Word, Excel, and Outlook.
Excellent communication and interpersonal skills.
Professional, trustworthy, and able to handle sensitive information.
Adaptable and solution-focused, with the ability to thrive in a fast-moving environment.
Organized, detail-oriented, punctual, and able to manage priorities.

Nice To Haves

College coursework.
Leadership experience.

Responsibilities

Lead, coach, and motivate activation agents to meet and exceed performance goals.
Keep the team aligned and informed through team meetings and updates.
Train new hires and support ongoing employee development.
Partner with leadership to implement promotions, strategies, and improvements.
Drive daily sales and lead generation.
Resolve escalated customer concerns.
Track performance through daily, weekly, and monthly reporting.
Identify opportunities to improve processes and team performance.
Take on new challenges and responsibilities as needed.
Follow company policies and uphold ethical standards.
Maintain confidentiality and productivity.