Activations Sales Agent

Holiday Inn Club Vacations • Orlando, FL

16h • Hybrid

About The Position

At Holiday Inn Club Vacations, we believe in strengthening families. We look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

This position is responsible for providing guests with information on all vacation packages offered by Holiday Inn Club Vacations. The Activations Agent delivers exceptional customer service by creating excitement for vacation experiences, assisting with reservations, determining package eligibility, and promoting additional offerings. This role ensures accurate communication on all calls while supporting revenue growth through upgrades, incentives, and guest engagement.

Requirements

• Must have outbound sales experience
• Must possess basic computer skills
• Strong organizational skills and the ability to navigate online resources while assisting guests by phone.
• Must have excellent customer service skills, written and verbal communication skills
• Previous Call Center Sales experience required.
• Must be able to meet or exceed weekly minimum production standards set forth by the department.

Nice To Haves

• Previous Sales/Customer Service experience in a large call center environment preferred.
• Timeshare/hospitality background preferred.

Responsibilities

• Provide exceptional customer service by assisting guests with vacation package information, answering questions, and resolving concerns
• Conduct outbound calls for guest follow-up and engagement
• Create excitement for vacation experiences by recommending activities and tailoring solutions to guest needs
• Book reservations and ensure accurate communication of accommodations, tour presentations, promotions, and package details

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED