Activation Specialist, NYC

LangChain•New York, NY

1d•Onsite

About The Position

LangChain is seeking an Activation Specialist to join their Customer Experience team. This role focuses on guiding new customers through their initial weeks on the LangSmith platform, ensuring they move from a signed contract to a fully functional setup ready for production agents. The specialist will concentrate on key activation milestones like admin setup, user onboarding, data flow, evaluation implementation, and empowering customers to build independently.

Requirements

2–4 years of experience in a customer-facing role such as support, customer success, account management, onboarding, or a similar function.
A strong desire to work directly with customers and build productive, trusted relationships.
Excellent organization and follow-through, with a track record of keeping customers and internal partners aligned.
A proactive, industrious approach to learning new tools, solving problems, and rolling up your sleeves.
Clear, friendly written and verbal communication skills.
Curiosity about technology and AI, plus a willingness to get hands-on and learn technical concepts on the job.

Nice To Haves

Customer onboarding experience at a SaaS company.
Familiarity with enterprise readiness concepts such as SSO, SCIM, ABAC, and workload isolation.
Exposure to developer tools, observability, evaluations, or AI/LLM workflows.

Responsibilities

Own customer onboarding from kickoff through early activation milestones, including admin setup, SDK integration, first traced run, first evaluation, and LangGraph deployment.
Guide customers through core LangSmith setup and production readiness topics, including security, org design, workload isolation, and integration questions.
Partner with GTM teams, Product, Engineering, and LangChain specialists to unblock customers and coordinate support when deeper expertise is needed.
Help customers build their first evaluation workflows, define what “good” looks like, and confirm they can debug a production trace independently.
Route customers to the right resources and turn recurring onboarding questions into runbooks, documentation, and repeatable processes.
Surface customer friction to Product and Engineering early and track activation metrics such as time to first trace, first evaluation, and production run.