Activation Program Management Lead

Citizens•Johnston, RI

1d•$123,000 - $159,000•Hybrid

About The Position

The Activation Program Management Lead drives execution of Citizens’ Branch Activation Program, including DeNovo branches and relocations. The role owns governance, sequencing, and delivery discipline to translate strategy into coordinated, on-time execution across workstreams. As the central orchestrator of timelines, milestones, and dependencies, the lead ensures cross-functional initiatives progress with clarity, accountability, and urgency. The role is accountable for end-to-end readiness orchestration, including functional alignment, risk mitigation, and successful launches. The position establishes and manages the activation governance structure and operating rhythm; maintains a single source of truth for timelines, milestones, deliverables, and owners; and develops integrated workplans across operations, marketing, field readiness, community, and other workstreams. It sequences activities, manages dependencies, coordinates readiness before launch, confirms readiness criteria ahead of key milestones, and proactively tracks and resolves risks and issues. It also oversees program logistics, supports launch milestones and readiness checkpoints, and maintains operational discipline across program activities. Success is measured by on-time, on-plan DeNovo and relocation activations; clear visibility into status, risks, and milestones; minimal execution friction through effective coordination and issue resolution; and partner confidence in program discipline, clarity, and follow-through. The role is based at one of the listed locations and follows a hybrid schedule of four days in the office and one day remote, Monday through Friday, for 40 hours per week.

Requirements

5–10+ years of experience in program management, PMO leadership, or large-scale initiative execution.
Proven ability to manage complex, cross-functional programs with multiple dependencies.
Strong experience in governance design, risk management, and delivery tracking.
Exceptional organizational skills and ability to manage multiple workstreams simultaneously.
Execution-first mindset with a strong focus on delivery, timelines, and outcomes.
Structured operating approach that brings clarity, discipline, and repeatability to complex programs.
Proactive problem-solving skills, including identifying issues early and driving resolution.
Ability to connect and align teams and maintain momentum across cross-functional partners.
Strong customer-centric mindset, persistence, resilience, and willingness to engage in continuous learning.
Must be authorized to work in the United States without the need for new employer sponsorship for themselves or their spouses now and in the future; the role is not eligible for new employer sponsorship or current H-1B visa holders.

Nice To Haves

Experience in retail banking, transformation programs, or multi-site rollout environments.
Background in branch operations, market launches, or field execution.
Familiarity with readiness planning and launch orchestration.

Responsibilities

Establish and manage the governance structure for activation, including cadence, forums, decision tracking, and escalation paths.
Maintain a single source of truth for timelines, milestones, deliverables, and ownership.
Drive structured operating rhythms that promote visibility, accountability, and follow-through.
Develop and manage integrated workplans across activation workstreams, including operations, marketing, field readiness, and community.
Sequence activities, manage dependencies, and align teams to support on-time delivery.
Clarify what needs to happen, who is responsible, and when across initiatives.
Orchestrate end-to-end readiness across functions, milestones, dependencies, and deliverables leading up to launch.
Partner with Experience/Field Readiness and Activation leads to coordinate execution.
Confirm readiness criteria are met before pre-open, launch, and ramp milestones.
Identify risks, gaps, and potential delivery issues across workstreams.
Establish risk tracking and mitigation plans to protect delivery timelines and outcomes.
Escalate and resolve issues, surfacing blockers early and addressing them quickly.
Oversee program logistics, including timelines, deliverables tracking, and coordination across initiatives.
Support execution of key program moments, including launch milestones, cross-functional reviews, and readiness checkpoints.
Ensure operational discipline across program activities.

Benefits

Opportunity to earn an annual discretionary bonus.
Competitive pay.
Comprehensive medical coverage.
Dental coverage.
Vision coverage.
Retirement benefits.
Maternity and paternity leave.
Flexible work arrangements.
Education reimbursement.
Wellness programs.
Paid time off policy that exceeds the mandatory paid sick or paid time-away policy of every local and state jurisdiction in the United States.