Copy of Activation Partner

Totango

16h • Remote

About The Position

As Totango continues to evolve its post-sales operating model, we are bringing Activation fully in-house to ensure customers reach value faster, more clearly, and with greater confidence. The Activation Partner plays a critical role in guiding customers from contract signature to their first measurable moment of impact. This role sits at the intersection of strategy, execution, and enablement — owning the activation journey end-to-end while partnering closely with Sales, Value Partners, Care, and Technical teams. This is not a technical implementation role and not a support role. Activation Partners are outcome-driven operators who orchestrate activation, maintain momentum, and ensure customers experience value early in the lifecycle.

Requirements

• 2+ years of experience in a customer-facing role such as Customer Success, Onboarding, Implementation, Activation, Consulting, or a similar post-sales function
• Experience working with CRMs and/or Customer Success Platforms (CSPs) (e.g., Salesforce, HubSpot, Gainsight, Totango, or similar) — this is a strong asset
• Strong program and project management skills, with the ability to keep multiple workstreams moving forward
• Comfort leading customer-facing conversations, including with senior stakeholders
• A deep appreciation for value frameworks and outcome-based delivery
• The ability to translate strategy into clear, executable plans
• A bias toward action, momentum, and accountability

Nice To Haves

• Hands-on experience with Totango is a significant advantage and will help you ramp faster in this role

Responsibilities

• Own the end-to-end activation journey for new and expanding customers, from contract to first value
• Serve as the customer’s primary post-sale guide through onboarding, sequencing, and early value realization
• Design activation plans that deliberately follow the minimum viable path to first value, avoiding unnecessary complexity or over-configuration
• Maintain full ownership of activation execution with a clear focus on achieving a first measurable moment of impact within the first 60 days
• Partner with assigned Value Partners to co-create the customer Value Plan
• Translate value agreements, objectives, and SMART goals into a focused, tactical activation plan
• Establish clear activation milestones, success criteria, and sequencing tied directly to customer outcomes
• Lead training and enablement sessions that teach customers how to use Totango independently
• Prepare customers for launch with workflow readiness, adoption guidance, and change-management best practices
• Support customer-led end-user training and launches with templates, decks, and structured guidance
• Coordinate with Customer Care Partners, Customer Success Engineers (CSEs), Solutions Engineers, and Product as needed — with clear ownership boundaries
• Participate in late-stage sales conversations (in partnership with Sales and Value Partners) to set expectations for activation, timelines, and early success
• Contribute to internal handoffs and kickoff preparation by reviewing deal context, objectives, and commitments

Benefits

• Unlimited PTO, with a culture that genuinely supports taking time off and recharging
• Flexible scheduling, built around trust and outcomes — not hours logged
• Company-provided medical, dental, and disability benefits
• A fully remote position
• The opportunity to be part of something genuinely innovative, helping redefine what post-sales and customer success can look like
• A chance to pioneer a new frontier — shaping activation as a strategic, outcome-driven function rather than a traditional implementation or support role
• Real ownership and influence in how this model evolves — your ideas will matter here
• A supportive, collaborative culture where teammates want each other to win and leadership is invested in your growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees