ACTIVATION & MERCHANDISING MANAGER

Compass Group•Seattle, WA

5d•$90,000 - $100,000•Hybrid

About The Position

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected]. Activation & Merchandising Manager – Bon Appétit Management Company Are you a brand storyteller with a passion for food, hospitality, and creating exceptional guest experiences? Bon Appétit Management Company is looking for an Activation & Merchandising Manager to bring our brand to life — one café, one community, one unforgettable moment at a time. About the Role As a key member of our regional team, you'll collaborate closely with our Image + Style team to develop and execute standout customer experiences that drive satisfaction, participation, and revenue. From activating brand initiatives and refreshing café environments to guiding on-site teams and supporting client reviews, you'll be the hands-on champion of the Bon Appétit brand in the field.

Requirements

4+ years of experience in marketing, communications, or public relations — agency or foodservice/restaurant experience strongly preferred
A genuine passion for great food, guest experience, and sustainability
Strong writing skills with a sharp eye for grammar, design, and brand consistency
Proficiency in Microsoft Office, Canva, Adobe Acrobat, WordPress, and Jira
A proactive, creative, and solutions-oriented mindset with the ability to work independently and manage multiple priorities
Excellent interpersonal and public speaking skills; comfortable presenting to clients and leading field teams
BA/BS in Marketing, Communications, Public Relations, or Journalism preferred

Responsibilities

Activate the Bon Appétit brand through guest-facing experience initiatives (WOWS) and internal people programs, utilizing our activation toolkit and collaborating with our professional design team on account-specific projects
Travel to accounts 3–4 days per week, providing front-of-house and culinary support including café layout design, smallwares setup, and team training
Partner with on-site culinary and front-of-house teams to establish and uphold Bon Appétit brand standards, merchandising vision, and Great Expectations 4 (GE4) tactics
Develop proactive recommendations to refresh guest experiences and support account retention; guide accounts in building and executing impactful business plans
Review all account-facing content for design quality, grammar, and brand voice; assist in preparing activation materials for client quarterly reviews
Surface scalable solutions and lead with the mindset of "automating the predictable, so we can humanize the exceptional"
Support account openings and brand activation events, including travel outside of region as needed