Action Care Coordinator (Healthcare Referral & Documentation Coordinator)

Asm • Sherwood, AR

5h • Onsite

About The Position

The Action Care Coordinator (ACC) plays a critical role in making that happen by coordinating documentation, referrals, and communication between providers, therapists, insurers, and patients. This role is ideal for someone with experience in referral coordination, prior authorizations, therapy scheduling, medical intake, case coordination, or insurance verification workflows. If you’ve supported complex healthcare paperwork or multi-step patient processes, this position is a strong match.

Requirements

• High school diploma or GED
• At least 1 year of healthcare administrative experience
• Experience verifying insurance OR coordinating referrals OR scheduling evaluations
• Strong attention to detail and follow-through

Nice To Haves

• Prior authorization experience
• Therapy or specialty clinic scheduling
• Case coordination exposure
• DME or mobility equipment familiarity
• Experience with EMR systems, referral tracking tools, or insurance portals is helpful.

Responsibilities

• Coordinating patient referrals from intake through completion
• Verifying insurance eligibility and documentation requirements
• Requesting physician and therapist paperwork
• Tracking missing documentation and preventing delays
• Communicating with ATPs, clinicians, billing teams, and patients
• Maintaining accurate workflow tracking logs
• Supporting audit-ready patient records (HIPAA compliant)
• Assisting with scheduling coordination tied to equipment evaluations
• Monitoring case progress and follow-ups

Benefits

• Medical, dental, vision, and 401(k)
• Structured training in a growing healthcare specialty
• Career pathway into advanced coordination roles
• Exposure to clinical mobility equipment processes
• Supportive cross-department team environment
• Stable weekday schedule (no weekends)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED