ACT Program Manager (3748)

ncgCARE • Raleigh, NC

2d • Onsite

About The Position

We are seeking a ACT Program Manager who focuses on the client journey into and out of ACT services, with a critical emphasis on the referral pipeline. This role oversees referrals, intakes, and discharges, and manages the complex case team for admissions, referrals, and outreach purposes. A key responsibility is tracking referrals from the moment they are received until the team makes first contact, ensuring no client slips through the cracks. Within their assigned region, this manager also provides direct oversight to local ACT teams on access and transition fidelity. This position supports ACT teams in locations from Raleigh & Durham. Oversees the client journey into and out of ACT services, ensuring smooth coordination of referrals, intakes, admissions, transitions, and discharges. Manages and monitors the ACT referral pipeline to ensure timely engagement, outreach, and follow-up from initial referral through first client contact. Supervises and coordinates complex case team functions related to admissions, referrals, transitions, and outreach efforts. Ensures no referrals or potential clients are lost in process gaps by maintaining oversight of referral tracking and engagement workflows. Provides direct operational oversight and support to assigned regional ACT teams related to access, intake processes, and transition fidelity. Monitors and supports team productivity, staffing alignment, scheduling, and overall operational efficiency within assigned regions. Oversees foundational operational structures to ensure compliance with administrative standards, staffing requirements, and operational expectations. This description outlines the general scope and level of work for this role. It is not intended to include every duty or responsibility that may be required of employees in this position.

Requirements

• Master’s degree in Human Services, Social Work, Psychology, Counseling, Nursing, Healthcare Administration, or a related field required
• Mental health License in North Carolina (LCSW/A, LCMHC/A )
• Ability to oversee operational workflows, referral management, staffing coordination, and productivity expectations
• Strong organizational, communication, and problem-solving skills with ability to manage multiple priorities effectively
• Experience working with interdisciplinary teams and coordinating care across providers and community stakeholders
• Ability to review operational data, monitor compliance expectations, and support process improvement initiatives
• Proficient in electronic health records (EHR), Microsoft Office, and operational reporting systems
• Valid North Carolina driver’s license with acceptable driving record required

Nice To Haves

• 1–2 years of leadership, supervisory, or program coordination experience preferred
• Knowledge of North Carolina behavioral health service definitions, Medicaid requirements, and community mental health systems preferred
• Working knowledge of ACTT model expectations and familiarity with TMACT standards preferred

Responsibilities

• Oversee referrals, intakes, admissions, transitions, and discharges to ensure a smooth client experience.
• Manage the referral pipeline and track client engagement from referral through first contact.
• Supervise and support teams responsible for admissions, outreach, and complex case coordination.
• Monitor operations, staffing, and workflows to ensure efficient services and compliance with program standards.

Benefits

• Consumer-driven health plan coverage provided by Anthem
• Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
• Health Savings Account (HSA) or Flex Spending Account (FSA)
• Two dental plan options available through Delta Dental
• Affordable vision plan available through EyeMed
• Optional Dependent Care Flexible Spending Account
• Generous paid time off
• 401k or Roth IRA Retirement Programs administered by Empower
• Financial planning and education services at no cost to you
• Voluntary supplemental benefits (Accident, Critical Illness, Short-Term Disability)
• Educational Assistance (your position, date of hire and years of service determine your eligibility)
• Licensure Residency Program for Full-time Clinical Staff
• Advancement and Career Development Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level