Acquisition Manager

Camping World Holdings, Inc.•Mesa, AZ

About The Position

Overview Camping World is seeking a results-driven Acquisition Manager to lead and develop a team of Acquisition and Purchasing Agents. This role is responsible for driving team performance, improving conversion rates, and ensuring consistent, high-quality customer experience throughout the RV acquisition process. The Acquisition Manager will oversee daily operations within a fast-paced call center environment, focusing on lead management, sales execution, and process adherence. The ideal candidate is a strong communicator and coach who can balance performance management with team development while continuously identifying opportunities to improve efficiency and results. What You’ll Do Lead, coach, and develop a team of Acquisition and Purchasing Agents to achieve individual and team performance goals Monitor and manage key performance metrics including lead response time, contact rates, close rates, and appointment set rates Ensure consistent use of communication scripts, CRM systems, and call logging procedures Review calls, emails, and customer interactions to provide actionable feedback and improve conversion performance Manage daily workflow, queue coverage, and agent productivity in a high-volume environment Identify process gaps and implement improvements to increase efficiency and customer satisfaction Partner with cross-functional teams (Operations, Dealerships, Funding, and Customer Support) to ensure smooth deal progression Assist with hiring, onboarding, and training new team members Maintain accountability for data accuracy and CRM hygiene across the team Handle escalated customer situations and provide resolution support as needed Drive a culture of accountability, continuous improvement, and performance excellence What You’ll Need for the Role Proven experience in a sales, call center, or acquisition-focused environment Prior leadership or supervisory experience preferred Strong understanding of CRM systems and call management platforms Ability to analyze performance data and coach team members to improve results Excellent communication, coaching, and interpersonal skills Strong organizational and time management skills Ability to manage multiple priorities in a fast-paced, performance-driven environment Results-oriented mindset with a focus on accountability and continuous improvement Preferred (Not Required): Experience in RV, automotive, or related acquisition/sales environments Familiarity with Salesforce, HappyFox, or similar CRM systems Experience managing inbound/outbound lead pipelines General Compensation Disclosure The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Camping World, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. Why Join Camping World As part of the largest RV retailer in the nation, you’ll be leading a team at the forefront of our acquisition strategy. This role provides the opportunity to directly impact business growth by developing talent, improving processes, and driving measurable results. You’ll be part of a fast-paced, high-energy environment that values leadership, accountability, and continuous improvement. General Compensation Disclosure The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Camping World, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the current range is listed below. Pay Range: $38,200.00-$53,600.00 Annual In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws. Join our talent community! Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is America's largest retailer of RVs and related products and services. Our vision is to build a long-term legacy business that makes RVing fun and easy, and our Camping World and Good Sam brands have been serving RV consumers since 1966. We strive to build long-term value for our customers, employees, and shareholders by combining a unique and comprehensive assortment of RV products and services with a national network of RV dealerships, service centers and customer support centers along with the industry's most extensive online presence and a highly trained and knowledgeable team of employees serving our customers, the RV lifestyle, and the communities in which we operate. We also believe that our Good Sam organization and family of programs and services uniquely enable us to connect with our customers as stewards of the RV enthusiast community and the RV lifestyle. With RV sales and service locations in 42 states, Camping World has grown to become the prime destinations for everything RV.

Requirements

Proven experience in a sales, call center, or acquisition-focused environment
Prior leadership or supervisory experience preferred
Strong understanding of CRM systems and call management platforms
Ability to analyze performance data and coach team members to improve results
Excellent communication, coaching, and interpersonal skills
Strong organizational and time management skills
Ability to manage multiple priorities in a fast-paced, performance-driven environment
Results-oriented mindset with a focus on accountability and continuous improvement

Nice To Haves

Experience in RV, automotive, or related acquisition/sales environments
Familiarity with Salesforce, HappyFox, or similar CRM systems
Experience managing inbound/outbound lead pipelines

Responsibilities

Lead, coach, and develop a team of Acquisition and Purchasing Agents to achieve individual and team performance goals
Monitor and manage key performance metrics including lead response time, contact rates, close rates, and appointment set rates
Ensure consistent use of communication scripts, CRM systems, and call logging procedures
Review calls, emails, and customer interactions to provide actionable feedback and improve conversion performance
Manage daily workflow, queue coverage, and agent productivity in a high-volume environment
Identify process gaps and implement improvements to increase efficiency and customer satisfaction
Partner with cross-functional teams (Operations, Dealerships, Funding, and Customer Support) to ensure smooth deal progression
Assist with hiring, onboarding, and training new team members
Maintain accountability for data accuracy and CRM hygiene across the team
Handle escalated customer situations and provide resolution support as needed
Drive a culture of accountability, continuous improvement, and performance excellence