Acquisition Manager

Camping World • Mesa, AZ

1d

About The Position

Camping World is seeking a results-driven Acquisition Manager to lead and develop a team of Acquisition and Purchasing Agents. This role is responsible for driving team performance, improving conversion rates, and ensuring consistent , high-quality customer experience throughout the RV acquisition process. The Acquisition Manager will oversee daily operations within a fast-paced call center environment, focusing on lead management, sales execution, and process adherence. The ideal candidate is a strong communicator and coach who can balance performance management with team development while continuously identifying opportunities to improve efficiency and results.

Requirements

• Proven experience in a sales, call center, or acquisition-focused environment
• Prior leadership or supervisory experience preferred
• Strong understanding of CRM systems and call management platforms
• Ability to analyze performance data and coach team members to improve results
• Excellent communication, coaching, and interpersonal skills
• Strong organizational and time management skills
• Ability to manage multiple priorities in a fast-paced, performance-driven environment
• Results-oriented mindset with a focus on accountability and continuous improvement

Nice To Haves

• Experience in RV, automotive, or related acquisition/sales environments
• Familiarity with Salesforce, HappyFox , or similar CRM systems
• Experience managing inbound/outbound lead pipelines

Responsibilities

• Lead, coach, and develop a team of Acquisition and Purchasing Agents to achieve individual and team performance goals
• Monitor and manage key performance metrics including lead response time, contact rates, close rates, and appointment set rates
• Ensure consistent use of communication scripts, CRM systems, and call logging procedures
• Review calls, emails, and customer interactions to provide actionable feedback and improve conversion performance
• Manage daily workflow, queue coverage, and agent productivity in a high-volume environment
• Identify process gaps and implement improvements to increase efficiency and customer satisfaction
• Partner with cross-functional teams (Operations, Dealerships, Funding, and Customer Support) to ensure smooth deal progression
• Assist with hiring, onboarding, and training new team members
• Maintain accountability for data accuracy and CRM hygiene across the team
• Handle escalated customer situations and provide resolution support as needed
• Drive a culture of accountability, continuous improvement, and performance excellence

Benefits

• Paid Time Off
• 401(k)
• Employee Assistance Program
• Good Sam Roadside Assistance
• discounts
• paid parental leave (if eligibility is met)
• Tuition Reimbursement (if eligibility is met)
• on the job training opportunities
• medical
• dental
• vision

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees