Acquisition Customer Service Representative REMOTE

Rotech Healthcare Inc.•Orlando, FL

5d•Remote

About The Position

We are seeking a dedicated Acquisition Customer Service Representative to support patient transitions during asset purchases, acquisitions, and contract changes. In this role, you manage inbound call support while documenting patient information, verifying demographics and service‑area eligibility, and updating transition status across tracking logs and seller portals. You also communicate with patients, caregivers, payors, and referral sources to gather required documentation and ensure a smooth, compliant transition to Rotech. This position pays between $22.00/hr. - $23.00/hr. depending on related experience and state hired in.

Requirements

High school diploma or GED equivalent, required
Effectively communicate in English; both oral and written, with location employees to ensure questions and concerns are processed in a timely manner
Interpret a variety of instructions in a variety of communication mediums
Maintain confidentiality and practice discretion and caution when handling sensitive information
Multi-task along with attention to detail
Self-motivation, organized, time-management and deductive problem solving skills
Work independently and as part of a team
Utilize computer for extensive hours
Continuously review documents with small print
Requires sitting, walking, standing, talking or listening
Requires close vision to small print on computer and or paperwork; utilize computer for extensive hours
Lift and carry up to 50lbs
Email transmission and communication
Internet navigation and research
Microsoft applications including but not limited to Word, Excel, Power-Point, etc.
Office equipment; fax machine, copier, printer, phone and computer

Nice To Haves

Experience in medical field and administrative record management preferred, but not required
Strong customer service background preferred
Working knowledge of Rotech policies, processes & systems preferred
Medical terminology preferred
Knowledge of medical billing practices preferred
Knowledge of insurance policies and requirements preferred

Responsibilities

Receives inbound calls while updating status information in tracking logs and seller portals to ensure accurate and timely documentation.
Communicates with patients, caregivers, payors, and referral sources verbally and in writing to address questions, resolve concerns, and support smooth transitions.
Documents patient information, processes required paperwork, assembles charts, including preparing files for the Field Operations Team, and completes messaging through ordering platforms and portals.
Verifies that transitioning patients fall within the servicing area of company locations and confirms all demographic information needed for accurate processing.
Complies with all applicable company policies and procedures to maintain JCAHO and organizational standards.
Performs other duties and projects as assigned to support operational needs.

Benefits

Generous paid time off and paid holidays
Overtime pay for non-exempt positions (as applicable)
Commission for Account Executives
Bonus and incentive opportunities
Fixed and variable car reimbursement for Area Managers and Account Executives
Car, mileage, and telephone reimbursement (as applicable)
Employee discount and recognition programs
Employee Assistance Program (EAP)
401(k), HSA, and FSA/Dependent Care FSA
Medical, prescription, dental, and vision coverage
Life insurance, disability, accidental death, identity protection, and legal services
Meru Health mental health and Mercer SmartConnect Medicare programs
Livongo Diabetes and High Blood Pressure programs
Healthcare Bluebook and RX Savings Solutions programs
Hepatitis B (HEPB) and TB vaccinations