Acquisition Back Office Support Specialist

NCB Management Services Inc•Trevose, PA

About The Position

The overall objective of this role is to address consumer dispute issues as well as Fraud Dispute Processing. This position will report directly to the Manager of Client Services. The Customer Service Representative is an entry-level position responsible for assisting in consumer related activities and providing resolutions in coordination with the NCB policy and procedures. The objective of this role is to address consumer disputes, both Validation of Debt and Fraud.

Requirements

Experience in customer service
Proficient in Microsoft Office and Excel
Proven critical thinking and crisis management skills used to problem solve and make decisions.
Consistently provide mindfulness to ensure accuracy.
Consistently demonstrate clear and concise written and verbal communication
Consistently deliver high-quality customer service with focus on building client relationship and achieving results
High school diploma or equivalent

Nice To Haves

2-4 years of relevant experience preferred.

Responsibilities

Manage consumer inquiries, ensure proper investigation and timely resolution that is compliant with departmental standards.
Provide consumers with transactional and inquiry activity.
Escalate any/all feedback, processing delays and errors appropriately.
Ensure adherence to all departmental standards, policies, and procedures.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding NCB, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Other administrative duties as needed.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume