ACH Operations Team Lead

Nicolet National Bank•Green Bay, WI

About The Position

At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development. The ACH Operations Team Lead is responsible for overseeing the daily operations of the ACH (Automated Clearing House) team. This role ensures the accurate and timely processing of ACH transactions, compliance with regulatory requirements, and the implementation of best practices to enhance operational efficiency. The Team Lead will also mentor and guide team members, fostering a collaborative and high-performance work environment.

Requirements

Strong understanding of Nacha rules and federal regulations related to ACH transactions.
Minimum 2-3 years of experience in Automated Clearing House (ACH) processing.
Minimum 1-2 years of management/supervisory experience.
Effective verbal and written communication skills.
Strong analytical and problem-solving skills.
Excellent customer service skills.
Detail-oriented with the ability to manage multiple tasks simultaneously.
Experience with banking software and payment processing systems.

Responsibilities

Assist with customer inquiries and issues related to ACH transactions.
Ensure accuracy and timeliness of ACH processing.
Ensure all ACH activities comply with NACHA rules, federal regulations, and company policies.
Provide leadership, training, and support to ACH team members.
Identify opportunities for process improvements and implement changes to enhance efficiency and accuracy.
Address and resolve any issues or discrepancies related to ACH transactions.
Prepare and analyze operational reports to monitor performance and identify trends.
Identify and mitigate risks associated with ACH processing.
Develop and deliver training programs to ensure team members are knowledgeable about ACH processes and compliance requirements.
Act as a mentor to team members, providing guidance and support to help them develop their skills and advance their careers.
Set clear performance expectations, monitor progress, and conduct regular performance reviews.
Foster a positive and inclusive team culture, encouraging collaboration and open communication.
Address and resolve conflicts within the team in a constructive and timely manner.
Inspire and motivate the team to achieve high levels of performance and meet organizational goals.
Directly supervises the ACH Operations team in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; coaching, mentoring and development planning; rewarding and disciplining employees; addressing complaints and resolving problems.
All other duties as assigned.