ACH Operations Specialist

INB National Association•Springfield, IL

6d•Onsite

About The Position

At INB, your career is more than a job; it’s a chance to make a difference. As a locally owned, community-focused bank, we help individuals and businesses reach their financial goals through personalized service and trusted relationships. Our team is built on care, creativity, teamwork, balance, smart work, and enthusiasm. Join us and be part of a purpose-driven culture that makes a positive impact every day. Job Summary Are you someone who enjoys solving problems, keeping things running smoothly, and being the go-to person for all things ACH? If so, we'd love to meet you! As our ACH Operations Specialist, you'll play a key role in ensuring payments move accurately and efficiently while providing exceptional support to both our clients and internal teams. Every day brings something a little different from processing transactions and researching issues to helping implement new ACH services. If you enjoy learning, collaborating, and making an impact behind the scenes, this could be the perfect fit.

Requirements

Banking operations or related financial services experience is preferred.
Familiarity with ACH, payment processing, or deposit operation is a plus.
Strong communication skills with the ability to explain processes clearly and professionally both in writing and verbally.
Excellent organizational skills, with the ability to prioritize tasks and manage deadlines.
Analytical mindset with basic math proficiency, including percentages, ratios, and graphs.
Tech-savvy mindset with proficiency in Microsoft Office and the ability to learn new banking systems quickly.
Flexible, adaptable, and team-oriented, with a focus on shared goals in a fast-changing environment.

Responsibilities

Serve as the primary point of contact and subject matter expert for all ACH-related operations, ensuring accuracy, compliance, and timely resolution of critical processes, including: Daily ACH file processing and balancing Incoming ACH returns New ACH Client setup and ongoing risk reviews ACH dispute investigation, research, and resolution Processing death notifications, reclamations, and ACH reversals in accordance with regulatory requirements
Contribute to a culture of cross-training and collaboration, supporting other operations as needed.
Apply sound judgment and problem-solving skills to resolve both routine and complex inquiries.