ACH Operations Specialist II

First Financial Bank•Cincinnati, OH

9d•$19 - $24•Onsite

About The Position

The ACH Operations Specialist II will perform functions to support the electronic banking transaction processing of Automatic Clearing House (ACH) payments while adhering to any and all applicable governances including the National ACH Association (NACHA) Rules, interact with clients and personnel from various banking institutions and internal departments to resolve issues in regard to transaction settlement or other inquiries. May be called upon to train and mentor new associates. Handles escalated issues and resolution needs.

Requirements

High School Diploma or equivalent
Intermediate knowledge of Microsoft Office Word & Excel
Strong customer service experience, including client issue resolution
Excellent written and verbal communication
Understanding and compliance of NACHA Rules and Regulations
Ability to multitask

Nice To Haves

Intermediate knowledge of appropriate banking software (i.e. Jack Henry)
3- 5 years experience in Banking Operations or Retail Banking experience
Accredited ACH Professional (AAP) Certification
Possess a thorough understanding of NACHA file specifications
Completion of training and passing of certification test for Accredited ACH Professional (AAP) Certification, if not already obtained

Responsibilities

Ability to manage workflow and delegate as appropriate.
NACHA File Specification Knowledge with ability to analyze client files and identify areas of concern and communicate results to clients.
Process ACH Client Disputes
Level 2 Issue Research & Resolution
Data Entry (i.e. file maintenance, transactions)
Clerical Duties (i.e. filing, scanning)
Admin Duties (i.e. escalation of issues, query writing, reporting)
Document and Data Review
ACH File processing
Handles internal/external telephone calls
Work with vendors to resolve system issues.
Balancing of daily ACH activity
Coordinates and participates in Annual Release testing, scheduling, and system maintenance.
Coordinates and participates in Annual Disaster Recovery exercise testing.
Assists in mentoring and training new associates
Resolve Level 2 escalations or escalate to Operations Specialist III, Team Lead, or Manager