ACH Operations & Program Manager

Chesapeake Bank•Richmond, VA

10d

About The Position

The ACH Operations & Program Manager is responsible for ensuring compliance with NACHA Operating Guideline across various departments within the bank as well as overseeing the operational functions of ACH, new process design and ACH product development. The role involves updating ACH policies and procedures, conducting risk assessments, risk mitigation, and providing guidance and training on ACH operations. The manager will oversee system enhancements and rule changes, ensuring all ACH functions adhere to established guidelines and policies. This role requires strong cross-functional leadership to collaborate with other departments, manage program delivery and serve as a subject matter expert for ACH-related initiatives and risk management.

Requirements

Extensive knowledge of NACHA and Reg-E rules
Accredited ACH Professional (AAP) certification
Extensive experience in ACH products, including third-party sending and governance, design and set up of ACH processing systems & platforms, origination processes, and risk management practices
Experience leading team of ACH professionals
Strong analytical skills
Experience in reviewing and analyzing financial information
Excellent communication, collaboration, and leadership skills to guide company and influence stakeholders

Nice To Haves

Accredited Payments Risk Professional (APRP) certification preferred but may be obtained after hiring

Responsibilities

Develop, lead, and manage delivery of enterprise-wide ACH related programs, aligning with strategic business goals
Act as subject matter expert by providing training, coaching and guidance on ACH operations, rules, and risk mitigation
Oversee daily ACH operational functions, including establishing and maintaining optimal efficiency through process design, evaluation of systems, and use of automation
Support the company’s vendor management program by serving as a primary relationship manager for ACH-related vendors
Serve as lead for new ACH project initiatives
Maintain company’s ACH polices and procedures ensuring compliance with NACHA Operating Guidelines
Conduct comprehensive risk assessments, monitor ACH activity, and implement strategies to mitigate financial and operational risks
Oversee system enhancements and rule changes as well as collaboration with other departments
Prepare ACH reports for management and committees and collaborate with internal and external auditors
Understand role as defined by the three lines of defense to maintain a compliance culture that includes risk management processes
Other duties as assigned