ACH Operations & Program Manager

Chesapeake Financial Shares • Richmond, VA

9d

About The Position

Join Us as Our Next Trailblazer in Payments Innovation! Where leadership meets creativity — and your expertise shapes the future. Are you someone who loves being the go‑to guru, the person everyone turns to when the stakes are high and the details matter? Do you thrive in environments where processes evolve, technology moves fast, and your ideas truly influence how things get done? Then you might be exactly who we’re looking for! At our bank, we believe that operations can be exciting, risk management can be empowering, and payments can be a place to build a career full of momentum, impact, and growth. If you love connecting dots, elevating team performance, and championing smarter, sharper ways of working — you’ll fit right in. What Makes This Role Amazing You get to lead with purpose — helping shape big-picture initiatives while guiding others toward success. Your influence matters — you’ll work across teams, jump into new ideas, and make real improvements that ripple throughout the organization. Innovation is part of the job — you’ll help modernize processes, champion smarter tools, and push forward new solutions. You’re surrounded by pros — collaborate with talented teams that value partnership, insight, and forward thinking. Every day is different — think strategy one minute, problem-solving the next, and big-picture planning the moment after that. Who You Are You’re energized by challenge, fueled by curiosity, and motivated by opportunities to elevate how things work. You’re analytical, people‑smart, detail‑savvy, and unafraid to lead from the front. You like rolling up your sleeves and thinking strategically. Bonus points if you have a passion for payments and love being the person who just “gets it.” Why You’ll Love Working Here A company culture that values insight, integrity, and ideas Leaders who trust your expertise and want you to shine A team that collaborates, communicates, and supports one another A role where your contributions have real visibility and impact Opportunities to grow professionally and sharpen your craft Want to read more about why you should join the team, click the link below: Top 10 Reason You Should Explore a Career with Chesapeake Bank At Chesapeake Bank, we believe in more than just numbers—we believe in people. Join us and help shape financial solutions that make a difference. Ready to Make Your Mark? If you're excited to take ownership, elevate programs, and help steer the future of our payments landscape — we’d love to meet you. Apply today and bring your leadership, creativity, and expertise to a place where it truly matters! SUMMARY: The ACH Operations & Program Manager is responsible for ensuring compliance with NACHA Operating Guideline across various departments within the bank as well as overseeing the operational functions of ACH, new process design and ACH product development . The role involves updating ACH policies and procedures, conducting risk assessments , risk mitigation, and providing guidance and training on ACH operations. The manager will oversee system enhancements and rule changes, ensuring all ACH functions adhere to established guidelines and policies . This role requires strong cross-functional leadership to collaborate with other departments , manage program delivery and serve as a subject matter expert for ACH-related initiatives and risk management.

Requirements

• Extensive knowledge of NACHA and Reg-E rules
• Accredited ACH Professional (AAP) certification
• Extensive experience in ACH products, including third-party sending and governance , design and set up of ACH processing systems & platforms, origination processes, and risk management practices
• Experience leading team of ACH professionals
• Strong analytical skills
• Experience in reviewing and analyzing financial information
• Excellent communication, collaboration, and leadership skills to guide company and influence stakeholders

Nice To Haves

• Accredited Payments Risk Professional (APRP) certification preferred but may be obtained after hiring

Responsibilities

• Develop, l ead , and manage delivery of enterprise-wide ACH related programs, aligning with strategic business goals
• Act as subject matter expert by providing training, coaching and guidance on ACH operations , rules, and risk mitigation
• Oversee daily ACH operational function s, including establishing and maintaining optimal efficiency through process design , evaluation of systems, and use of automation
• Support the company’s vendor management program by serving as a primary relationship manager for ACH-related vendors
• Serve as lead for new ACH project initiatives
• Maintain company’s ACH polices and procedures ensuring compliance with NACHA Operating Guidelines
• Conduct comprehensive risk assessments, monitor ACH activity, and implement strategies to mitigate financial and operational risks
• Oversee system enhancements and rule changes as well as collaboration with other department s
• Prepare ACH reports for management and committees and collaborate with internal and external auditors
• Understand role as defined by the three lines of defense to maintain a compliance culture that includes risk management processes
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed