Program Operations Manager

Wellth • Santa Monica, CA

7d • Hybrid

About The Position

We’re looking for a Program Operations Manager to own the performance and outcomes optimization of a portfolio of our highest-priority programs. You’ll translate program goals and data insights into high-quality, correctly configured member experiences & interventions—and then monitor, iterate, and scale what works.
This role sits within the Product organization and partners closely with Client Success, Product, Engineering, Design, and Health Informatics/Data Analytics (HIDA). You’ll be the person who ensures that our program strategies become real, measurable member experiences—shipped with operational excellence, safety, and repeatability.

Requirements

• 4–8+ years experience in program operations, growth/engagement ops, product ops, analytics-driven operations, consulting, or digital health operations (titles vary).
• Proven ability to run metrics-driven optimization loops: set targets → launch interventions → measure → iterate.
• Strong project management skills across multiple stakeholders and parallel workstreams.
• Comfort operating in tools + data: you can reason from dashboards, queries, cohorts, funnels, and experiment results.
• High bar for operational excellence: details, QA, documentation, and “safe to ship” judgment.

Nice To Haves

• Experience working with Medicaid/Medicare populations and/or chronic condition programs (diabetes, hypertension, CKD, depression, heart disease).
• Familiarity with medication adherence metrics (e.g., PDC) and care gap closure concepts.
• Experience with experimentation, survey design, behavioral interventions, or member engagement tooling.
• Basic SQL or analytics tooling proficiency (depending on your stack).

Responsibilities

• Take ownership of outcomes optimization for ~4–5 key programs, with success measured by program performance against defined targets.
• Monitor program lifecycle performance and key metrics such as: Medication adherence / PDC Care gap closure rates Healthcare utilization trends (as available/appropriate per client and program) Engagement and activation health across priority segments
• Provide clear, structured reporting on program health (weekly and/or monthly depending on program need)
• Identify when performance is off track, diagnose likely causes, and drive targeted improvements
• Serve as a tactical lead for intervention strategies, identifying opportunities within member populations to improve engagement and health outcomes
• Project manage end-to-end launches to ensure experiences are timely, safe, accurate, and error-free
• Proactively surface opportunities via analysis—either by performing analyses yourself or directing HIDA to conduct deeper dives.
• Create reusable analyses / reporting views that make it easy to: Partner with Client Success to confirm clear outcomes/targets and ensure alignment with client priorities. Understand intervention performance Segment member populations for targeted strategies
• Review survey responses and synthesize insights for Client Success partners
• Co-develop performance strategy and presentation materials (e.g., SBRs, monthly refreshes), and help CS tell a crisp story with data + intervention results.
• Partner with Product + Engineering to flag product limitations, propose improvements, and help prioritize capabilities that reduce manual work over time
• Help templatize program setup and optimization so it becomes repeatable and “high polish” for future programs (500 → 5,000 → 50,000 → 500,000 members)
• Build and maintain a scorecard for each Tier 1 program and keep it current
• Spot an underperforming segment, design an intervention approach, launch it, QA it, and monitor results
• Configure a new product experience end-to-end: criteria, content, collisions, testing, translations, publishing, documentation, communications
• Launch a client-requested survey and ensure results are easily viewable, summarized, and shareable
• Standardize what works across programs (e.g., apply a winback strategy learned in one state/program to others)

Benefits

• Flexible working arrangements, supporting strong remote-first practices and tools with the option to work in our excellent gathering space in Marina Del Rey
• Competitive salary & commission structure
• Health, dental, vision insurance, and FSA/HSA plans
• Ability to have a positive impact on people who need it most
• Support of a highly dedicated team focused on building the future of healthcare

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees