Manager, Program Operations Manager, Program Operations

Landis+Gyr

1d • $85,490 - $121,393

About The Position

The position of Manager, Program Operations is responsible for daily planning and executing of activities assigned by Project Program Manager to help meet out our automated meter reading or related infrastructure service level agreements with one or more utility customers. Primary responsibilities are around managing direct reports and assigned subcontractors to ensure contractual performance levels, operational efficiency, budget, and QEHS requirements are met.

Requirements

• Knowledge of gas and electric metering process, Microsoft office and inventory control processes.
• Knowledge of AMR managed service operations
• Knowledge of electric, gas, network AMI technology
• Requires the interpersonal, written, and oral communications skills to interact with utility customers, potential utility customers, contractors’ organizations, and local community agencies.
• Personal Computer knowledge
• Familiarity with Microsoft Office Suite
• Keyboard/typing skills
• Ability to effectively communicate both verbally and in writing
• Must possess the abilities to work with a broad spectrum of people from customer, senior management team, to the entry level worker.
• The ability to coordinate, schedule and prioritize the activities of the Supervisors/Dispatch and other personnel within the scope of the contract team and involved in complex and multi-discipline activities is a must.
• A 4-year post high school degree degree in electrical, mechanical, systems, RF, computer, business, communications or related disciplines, or a high school degree and a Project Management Professional (PMP) certification coupled with 10+ years of relevant experience, or a high school degree, related military radio training and 10+ years of utility or telecommunications experience are required.
• 5+ years of experience in project management or a similar multi-disciplined business environment.

Nice To Haves

• Experience in the utility, telecommunications or similarly regulated industries are a plus.

Responsibilities

• Meet Managed Service contractual requirements
• Serve as the primary point of contact for operations, internally and to customer, as assigned.
• Responsible for customer interface, subcontracts, and operations.
• Effectively interact with appropriate and assigned levels of the customer organization to which Landis+Gyr delivers its services or obtains utility subcontracted services in support of that contract.
• Supervises onsite personnel and coordinates the activities of sub-contractor and customer personnel assigned to the department.

Benefits

• employees are offered a comprehensive and competitive package of benefits including medical, dental and vision coverage, life insurance, and a 401(k)-retirement plan featuring a generous company match incentive
• three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays
• tuition reimbursement program, optional pet insurance, supplemental medical coverage and a host of other perks to ensure the health, wellness, and enrichment of our team members

What This Job Offers

• Job Type: Full-time
• Career Level: Manager