ACH and Wire Specialist - Glens Falls

Arrow Bank NA • Glens Falls, NY

7h • Onsite

About The Position

The ACH and Wire Specialist is responsible for processing, validating and reconciling electronic transactions. Responsibilities will also include reviewing, researching and resolving discrepancies in customer data. Provide service and support to customers using ACH and Wire transfer services in addition to other digital services. Provide support to branch network and assist manager with coordinating work tasks. Work directly with outside companies, government agencies and financial institutions and ensure that laws, regulations and policies are adhered to.

Requirements

• Associate’s Degree or equivalent experience required
• 2 years prior banking experience with expanded knowledge of banking regulations preferred
• Basic knowledge of NACHA rules preferred
• Proficient in Microsoft Office Suite: Word, Excel, and Outlook
• Strong problem-solving skills, ability to analyze and solve problems independently
• Ability to prioritize multiple tasks/projects to meet deadlines
• Must be able to sit for prolonged periods of time and walk/stand for brief periods of time.
• Must be able to repetitively use a telephone and computer mouse and keyboard.
• Ability to lift/move up to 15 lbs.

Nice To Haves

• Ability to prioritize to meet deadlines
• Outstanding Customer Service skills and Attention to Detail
• Basic knowledge of NACHA rules

Responsibilities

• Process ACH origination, returns, exceptions and reclamations in a timely and accurate manner meeting department guidelines and in adherence to NACHA rules
• Process incoming and outgoing wire transfers in a timely and accurate manner meeting department guidelines
• Research, report and provide resolution to exceptions in a timely manner according to department policies and procedures.
• Monitor for suspect, erroneous and fraudulent electronic transactions
• Review data for proper authorizations and compliance and take action as appropriate.
• Update, modify and correct data meeting the department’s goals and objectives while following policies and procedures.
• Provide consistent, outstanding customer service by anticipating and reacting to internal and external customer needs

Benefits

• Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
• Medical, Dental, and Vision Insurance and Flexible Spending Plan
• Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
• Education and Tuition Reimbursement
• Employee Assistance Program for our employees and their immediate family members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree