Payment Operations Specialist -- ACH Wire

GTE Financial•Tampa, FL

4d•Hybrid

About The Position

This position will be responsible for the daily process of receiving and originating ACH and payroll deduction files according to NACHA rules, OFAC policy, and various federal/state regulations. The specialist will also accurately and timely process incoming and outgoing domestic/international wires as well as matters related to the in-clearing check file. Supporting the Community Financial Centers and our members to perform/support transactions made via ATM/ITM, Deposit2Go, mail, lockbox, and Cenlar.

Requirements

High school diploma or equivalent.
Min 1 - 3 years' experience or combination of education and experience.
Proficient computer skills.
Able to use Microsoft Office (Outlook, Word, Excel, PowerPoint).
Comfortable using social networking sites like Facebook and Twitter.
Functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.
A quiet workplace so you can focus on delivering excellent service to our members.
Power and high-speed internet over 100MB (minimum).
Video capability (connection of 1.5 Mbps up and down recommended).
Candidates must provide and meet all technical requirements prior to the first day of training.
Hybrid candidates must live within driving distance of the office location and be able to regularly commute to and from the office location as needed.

Nice To Haves

Some college preferred.
Bilingual preferred (English/Spanish).

Responsibilities

Processing, sending, and approving ACH files in established timeframes.
Verifying and saving daily Federal Reserve ACH Wire settlements.
Auditing all postings to ensure the accuracy of accounts.
Reviewing, researching, and processing ACH exception items using sound judgment.
Submitting notifications of changes (NOCs), as needed.
Processing, reviewing, and verifying disputes, adjustments, death alerts, reclamations, trace requests, stop payments, and returned originations within the proper timeframe.
Performing the end-to-end check processes, including but not limited to, balancing and reconciliation of the daily check-in-clearing file.
Adhering to deadlines listed in regulation CC as related to check to process.
Responding to member, staff, and external financial institution requests/inquiries promptly; including but not limited to emails, phone calls, mail, and message center.
Creating and maintaining recurring payment plans and one-time origination entries.
Posting approved transactions from internal suspense accounts to appropriate general ledger accounts.
Posting approved transactions from internal suspense accounts to appropriate general ledger accounts.
Providing account information to members and handling additional member requests relating to Debit and Credit cards as well as processing staff maintenance requests on debit and credit cards.
Participating in Regional Payments Association-sponsored training events.
Attending and actively participating in the group, department, and one-on-one meetings.
Adapting to a wide range of assignments and multi-tasking in a fast-paced, rapidly changing environment.
Adapting accuracy and attention to detail.
Providing prompt, courteous, and exceptional member service.
Supporting members and team by being timely, prepared, and ready to assist members by delivering a great experience with a positive attitude.
Effectively prioritizing critical tasks.
Expressing ideas clearly and concisely both orally and in writing.
Working well with all levels of management, staff, and members.
Working independently.
Performing complex and detailed work requiring sound judgment skills.