Acct Mgmt Team Lead

Aventiv • Houston, DE

4d • $101,102 - $115,256 • Remote

About The Position

The role of the Team Lead is to be an advisor, coach, and mentor as well as to provide direct supervision to a team supporting designated product line(s). The Team Lead is expected to exhibit & utilize the leadership skills and characteristics to guide direct reports to expand client relationships & satisfaction. The position is responsible for managing and onboarding new hires. Providing coaching, guidance, and implementation of program policy/procedures for the department. As well as maintain their own customer accounts.

Requirements

• Proven Account or Client Management experience
• Demonstrated ability to communicate, present, and influence credibly at all levels of the organization, including executive and C-level
• Ability to analyze data and reports that may range in complexity
• Ability to effective coach and lead others
• Ability to review, compile, and present data for court purposes
• Advanced Customer Service Skills
• Experience in delivering client-focused solutions based on customer needs and feedback
• High degree of problem-solving, conflict resolution, and negotiation skills
• Excellent oral written and presentation skills
• Strong data/information analysis and integration skills
• Ability to effectively manage time and information with minimal supervision
• Ability to identify, prioritize and respond to multiple and conflicting tasks
• Ability to work under pressure, in an energized, entrepreneurial, and fast pace environment with minimal supervision
• Ability to certify on all CM required courses on an annual basis
• High school diploma or GED
• Minimum 5 years of direct business to business sales to include:
• Minimum 3 years of quota carrying territory sales experience
• 18 months of directly related work experience focused on driving strategic sales initiatives, RFP development and response, business analytics and to resolve issues and contribute to overall enterprise success
• High proficiency in MS Office (Word, Excel, PowerPoint) with proven ability to distill complex topics to models and presentations to drive decision points

Nice To Haves

• Bachelor’s Degree in Business, Finance, Communication or relevant field of study
• Previous Supervisory Experience leading a geographically dispersed workforce
• RFP / Proposal experience
• Experience using Salesforce
• Maturity to drive complex topics with high EQ in challenging environments
• Ability to understand different team members and coach, and mentor appropriately
• Strong client and account management relationship management skills
• Ability to work well in an energized, fast-paced, entrepreneurial, and collaborative environment
• Proficiency in Microsoft Office (Word, Excel, PowerPoint), & capable of learning new technology
• Relevant work experience in technology, corrections, or offender monitoring industry (preferred)

Responsibilities

• Understand client needs and propose appropriate solutions
• Be responsible for Customer Retention for assigned accounts and ensure they are aware of and utilize enterprise products and services through regular account reviews
• Responsible for strengthening and maintaining client relationships through regular communication
• Work with AR accounts that are nearing or are past due to develop a payment plan and follow through
• Maintain a high level of customer satisfaction as measured by feedback on CSATs and Net Promoter Scores
• Facilitate training to customers as needed to include product refreshers, updates, and new installations, online or onsite as needed
• Ensure all new installations are progressing in accordance with customer expectations and timelines
• Understand and review account performance and ensure timely communication of any gap closure efforts
• Proactively manage and maintain accounts within the assigned territory
• Create and manage territory plans that deliver on all goals & objectives
• Ensure that accounts in the assigned territory are visited as required per the KPIs
• Have an updated knowledge of territories changing grants, bills, or proposed changes that affect customer’s needs
• Work closely with Sales Team to establish regularly scheduled meetings, Touchpoints, Inventory Audits and all other program needs
• Build and manage strong relationships with decision-makers and key influencers within assigned territories
• Lead, coach, mentor, and motivate individuals to maintain a high level of customer satisfaction as measured by feedback on CSATs and Net Promoter Scores
• Ensure that CSM maintains customer visits as required per the KPIs
• Manage travel & expense to meet targets and leverage investment in the territory
• Implement initiatives designed to drive awareness and education/knowledge of our solutions & products
• Ensure all new installations are progressing in accordance with customer expectations and timelines

Benefits

• Health Insurance
• 401(k)
• Disability
• Life Insurance
• Paid Time Off
• Voluntary Benefits
• $255 to purchase company equipment (keyboard, monitor, headset, etc. (if applicable)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED