Accounts Receivable Supervisor

Arch Capital Group

4d•$80,000 - $90,000•Hybrid

About The Position

The Accounts Receivable Supervisor is responsible for leading the Company's accounts receivable operations, ensuring timely collection and application of premium receivables, accurate billing and invoicing, cash reconciliation, and effective management of accounts receivable balances. Reporting to the Director, Operations, this role oversees day-to-day receivables activities, including team supervision. The successful candidate will establish strong financial controls, monitor cash inflows, drive collection efforts, improve operational efficiency, and ensure the integrity of receivables data across multiple systems. The position requires strong analytical abilities, leadership skills, and experience managing receivables within an insurance environment (including direct and bordereaux billings).

Requirements

5+ years of progressive experience in Accounts Receivable, Billing, Collections, and Cash Management.
Experience using Microsoft Excel
Experience with policy administration, billing, or accounting systems.

Nice To Haves

2+ years of supervisory or people leadership experience is preferred
Experience within P&C insurance services is preferred.
Experience working with broker-based and and bordereaux Receivables is preferred.
Strong leadership and coaching capabilities
Excellent analytical and problem-solving skills
Attention to detail and commitment to accuracy
Strong communication and stakeholder management skills
Ability to manage competing priorities and deadlines
Continuous improvement mindset
Sound judgement and decision-making ability
Accounts receivable processes, Cash application, Reconciliations, Collections management and Financial controls
Post secondary in Accounting, Finance, Business Administration, or related Accounting designation is considered an asset.
Familiarity with reporting and data analysis tools, including PowerBI.
Familiarity with Microsoft CoPilot

Responsibilities

Manage the end-to-end accounts receivable functions, including billings, collections, cash application, and account reconciliations.
Monitor and action on outstanding receivables and aging, ensuring timely collection of amounts due.
Develop and maintain collection strategies to minimize delinquency and bad debt exposure.
Escalate collection issues and recommend appropriate action plans.
Oversee daily cash application activities, ensuring payments are accurately and timely posted and applied.
Coordinate and execute cash clearing activities, including transferring out amounts netted against cash receipts (e.g., paid claims deducted).
Ensure timely investigation and resolution of unapplied cash, short payments, overpayments, and unidentified receipts.
Maintain strong controls surrounding cash handling and receivable accounting processes.
Ensure accurate generation and distribution of invoices, statements, and premium billings.
Partner with Underwriting, Operations, and IT to resolve billing discrepancies.
Monitor billing accuracy and implement process improvements where necessary.
Support premium adjustments, endorsement billings, and other policy-related financial transactions.
Prepare general ledger account reconciliations (e.g., balance sheet accounts).
Investigate and resolve reconciling items on a timely basis.
Ensure compliance with internal control requirements and company policies, including SOX controls.
Support month-end, quarter-end, and year-end close processes related to receivables.
Prepare and review supporting documentation for internal and external audits.
Lead, coach, and develop a team.
Establish clear performance expectations, service levels, and operational metrics.
Conduct regular work reviews and provide ongoing training and development.
Promote accountability, accuracy, and continuous improvement within the team.
Assist with workload planning, prioritization, and resource allocation.
Provide regular reporting and recommendations to leadership.
Identify opportunities for automation and process enhancement, including modernizing the Accounts Receivable process and implementation of a new accounts receivable module.
Partner closely with Underwriting, Operations, Finance, and other stakeholders.
Partner with IT to ensure data integrity and completeness in the Accounts Receivable systems.
Serve as a key point of contact for receivables-related inquiries and escalations.
Support enterprise initiatives involving system enhancements, acquisitions, integrations, or process transformation efforts.