Accounts Receivable Supervisor

Copart•Dallas, TX

About The Position

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Seller AR Supervisor is responsible for the day-to-day oversight and operational leadership of the Seller Accounts Receivable function. This role supervises multiple AR teams across all lines of business, ensuring timely collections, accurate billing, effective staffing coverage, and consistent performance against departmental metrics. The Supervisor partners closely with the Seller AR Manager, Billing, Sales, Operations, Compliance, and Technology teams to support revenue collection, reduce AR aging, and maintain strong seller relationships. This role has a strong operational focus and serves as the primary point of contact for team questions and day-to-day AR operational issues. Direct Reports Insurance AR Collectors CDS Collectors BluCar Collectors Billing Specialists Payment Specialists Team Leads

Requirements

3 - 5 years of Accounts Receivable experience
3 years of prior supervisory or team lead experience
Strong AR and collections knowledge
Strong operational leadership
Excellent organizational and time-management skills
Analytical mindset with attention to detail
Effective written and verbal communication
Ability to coach and develop employees
Proficiency in Microsoft Office (Excel, Outlook, Teams)

Nice To Haves

Insurance, Fleet, Lending, or Auction experience
Cross-functional collaboration experience

Responsibilities

Team Leadership & Supervision Provide daily supervision and guidance to collectors, billing specialists, payment specialists, and team leads
Serve as the primary escalation point for team questions, operational issues, and daily workflow challenges
Support team leads with coaching, issue escalation, and performance management
Assign workloads and monitor productivity across all Seller AR teams
Execute daily operational tasks and enforce established processes and procedures
Ensure adherence to company and departmental policies, procedures, and internal controls
Escalate personnel issues, performance concerns, and disciplinary matters to the Seller AR Manager
Workflow & Staffing Management Monitor daily and monthly workflow across all lines of business
Identify staffing gaps, workload imbalances, and coverage risks
Coordinate cross-training to ensure adequate coverage during absences and peak volumes
Maintain a departmental calendar of absences and ensure coverage plans are in place
Escalate staffing needs and capacity concerns
Training & Knowledge Development Provide training and ongoing guidance on AR processes and billing workflows
Ensure new hires are effectively onboarded
Reinforce cross-training initiatives
Serve as a resource for procedural and system-related questions
Cross-Functional Collaboration Attend interdepartmental meetings across Sales, Operations, Billing, Compliance, and Technology
Serve as an AR and Billing subject matter resource
Communicate AR risks, impacts, and trends
Partner to resolve recurring billing or collection issues
Performance Metrics & Reporting Monitor collector productivity, AR aging, balances, and trends
Ensure performance expectations and service-level agreements are met
Identify risks and improvement opportunities
Recommend process improvements
Assist with reporting and escalation of high-risk accounts
Accounts Receivable Oversight Support resolution of complex accounts
Ensure timely follow-up on overdue balances
Oversee payment application and discrepancy resolution
Assist with audit and compliance requests
Process Improvement & Controls Identify inefficiencies and control risks
Enforce standard operating procedures
Support automation and improvement initiatives
Other Supervisory Duties Support onboarding and training
Assist with special projects
Perform additional duties as assigned