We Elevate... Quality of urban life

Schindler Group • Atlanta, GA

1d • Onsite

About The Position

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Requirements

• Bachelor Degree with 2 to 4 years experience, or Associate Degree preferred. Or 5 to 8 years of related work experience in Customer Service, Accounting, and/or Credit and Collections.
• Experience with Construction related accounting and reporting is strongly preferred.
• Must have work history that includes the following:
• Conducting meetings with multiple participants.
• Proven ability to work with programmers to enhance or change existing software applications.
• Familiar with DSO, bad debt calculations and other metrics within finance.
• Proven ability to work well with others in a diverse environment is a must.
• Experience as a supervisor/manager of a team is preferred.

Nice To Haves

• Working knowledge of Microsoft Word, Excel, and SAP software
• Previous project management skills
• Analytical, effective time management, and organizational skills are necessary to efficiently perform daily functions.
• Self motivation, strong follow-up and closure skills are required to achieve the results in a timely and efficient manner.
• Daily contact with customers for collection issues, continuous contact with region office staff and management for dispute resolution and updates.

Responsibilities

• Supervise direct report DAS daily functions including but not limited to periodic formal reviews of performance, metric measurements, conference call lead for monthly reviews in at least two areas for collections and GAP.
• Develop DAS team members through training classes and direct supervision.
• Work closely with Manager, Accounts Receivable and other Financial Support departments to ensure all processes and/or tasks are covered timely as needed.
• Communicate with customers by face-to-face meetings and/or via phone to negotiate and discuss discrepancies, investigate complaints, verify accuracy of charges, correct errors in accounts and confirm payment date and amount on a minimum monthly basis.
• Responsible for resolution of disputes in customer accounts and keep management up-to date.
• Visit key customers.
• Lead visits and/or conference calls with District offices for periodic account reviews.
• Attend periodic construction/service office meetings to gain understanding of job related issues, which could impact the collection efforts, and to convey to attendees' collection issues on problem accounts.
• Document all customer discussions into SAP software, and prepare necessary documents to make adjustments to accounts as needed.
• Prepare account reviews and make periodic conference calls with District personnel to review account collection issues pertinent to their operation.
• Strong working knowledge of lien waivers, cash applications, repair billing/credits.cancelations, GAP reporting, bad debt and maintenance contract reviews as needed.
• Must be able to travel and work additional hours as necessary to cover Pacific Time Zone.

Benefits

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree